Ashley Richardson
Clinton Township,MI
Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Overview
14
14
years of professional experience
Work History
Support Agent
LEVEL, INC
Remote
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.
- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
- Met or exceeded performance metrics consistently by handling a high volume of calls without sacrificing quality service delivery.
Inside Sales Representative
Life Line Screening
Remote
07.2022 - 12.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Data Entry Representative
First Call Resolution
Ohio City
05.2019 - 06.2022
- Expedited completion of urgent projects through effective time management and prioritization skills.
- Enhanced overall organization by accurately categorizing and filing records accordingly.
- Supported interdepartmental collaboration through accurate sharing of critical information across teams.
- Adapted quickly to various computer systems and software applications used for different projects or clients'' needs.
- Maintained confidentiality, ensuring secure storage of sensitive information and documents.
Retail Associate
Pandora Jewelry
Dearborn Heights, MI
06.2011 - 12.2013
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Business Administration -
Bellevue College
Detroit, MI05-2017
High School Diploma -
Osborn High School
Detroit, MI05-2012
Skills
- Live chat support
- CRM software
- Complaint handling
- Customer relationship management
- Empathy and patience
- Issue resolution
- Escalation handling
- Customer service
- Zendesk
Timeline
Inside Sales Representative
Life Line Screening
07.2022 - 12.2024
Support Agent
LEVEL, INC
11.2021 - Current
Data Entry Representative
First Call Resolution
05.2019 - 06.2022
Retail Associate
Pandora Jewelry
06.2011 - 12.2013
Bachelor of Business Administration -
Bellevue College
High School Diploma -
Osborn High School