Ashley Richau-Davidson
Green River,WY
Summary
Dynamic individual with hands-on experience in long-term healthcare and medical offices. With a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Mission at Castle Rock-Green River, WY
03.2024 - Current
- Vital signs: Measuring and recording a resident's blood pressure, pulse, temperature, and weight.
- Activities of daily living: Assisting resident with bathing, dressing, eating, toileting, and moving.
- Patient care: Providing personal hygiene care, helping with nutritional needs, and recognizing and reporting changes in a resident's condition.
- Environment: Cleaning and sanitizing resident areas, changing bed sheets, and reducing the spread of germs.
- Safety: Identifying safety hazards and emergency situations, and initiating corrective actions.
- Communication: Collecting information about conditions and treatment plans from caregivers, nurses, doctors, and family members.
- Patient care plans: Assisting in restoration programs as per a resident's plan of care.
- Admission, transfer, and discharge: Assisting in the admission, transfer, and discharge of residents.
- Post-mortem care: Providing post-mortem care as instructed.
- Followed directions: of licensed nurses to administer medications and treatments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Medical Receptionist
PAIN CARE CENTER-Rock Springs, WY
05.2024 - 08.2024
- Greet patients, answer questions, and address concerns.
- Set up appointments with health professionals and specialists, and remind patients of their appointments.
- Manage patient records, including demographics and insurance benefits, and ensure they are accurate and up-to-date.
- Assist patients with paperwork, such as completing forms and filing insurance claims. WIth the proper codes and services provided.
- Process payments and billing, including collecting cash, posting, and balancing transactions.
- Answer phones, emails, and in-person inquiries, and communicate with patients and internal office staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
Medical Assistant
Casper Cardiology-Rock Springs, WY
05.2023 - 10.2023
- As a Medical Assistant I was be responsible for providing administrative support to ensure efficient operation of the medical office.
- Provided support to doctor and patients through a variety of tasks related to patient care management, organization and communication.
- Arrange hospital admissions and laboratory services.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assist during medical examinations.
- Produce and distribute correspondence memos, letters, faxes and forms.
- Prepare and clean treatment rooms and medical instruments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Verified signatures and checked medical charts for accuracy and completion.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Input data into computer programs and filing systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Sorted and distributed incoming and outgoing medical records.
- Tracked and monitored requests for medical records release.
- Assisted in preparation of medical reports for external parties.
- Assisted in training new staff on medical record processing and filing procedures.
- Processed and tracked requests for medical records from external organizations.
- Verified accuracy of patient information in medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Researched and resolved medical record discrepancies.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed up with medical staff regarding missing information in patient records.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained accuracy, completeness, and security for medical records and health information.
- Transcribed and entered patient medical information into electronic medical records systems.
Beauty Advisor
Ulta-Rock Springs, WY
10.2022 - 01.2023
- Greeting all guests with friendly, prompt and courteous service
- Informs guests of current promotions, events and services within the store, promoting the Ulta Beauty loyalty and guest service programs
- Meeting/exceeding individual sales and productivity goals
- Presents an image at all times that reflects the knowledge of the products offered in store
- Performs makeup matches, skincare analysis and product demonstrations
- Ensures all testers within the store are continuously in stock and maintained in compliance with hygiene standards
- Ensures stock is always kept full within the store
- Helps with all resets and planograms are correctly executed and maintained
- Ensures makeover stations adhere to all company standards
- Executing and maintaining visual merchandising standards
- Maintaining standards of cleanliness and organization within the entire store.
- Processed payments, entering sales in register for prompt customer service.
Medical Assistant
Castle Rock Medical Center
10.2020 - 03.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Collected and documented patient medical information such as blood pressure and weight. As well as pulse oximetry and temputure.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Followed exact procedures for handling transfers and other releases of medical records.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Assisted in preparation of medical reports for external parties.
- Assisted in training new staff on medical record processing and filing procedures.
- Processed and tracked requests for medical records from external organizations.
- Verified accuracy of patient information in medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Researched and resolved medical record discrepancies.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed up with medical staff regarding missing information in patient records.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained accuracy, completeness, and security for medical records and health information.
- Transcribed and entered patient medical information into electronic medical records systems.
Certified Nursing Assistant
Deer Trail Assisted Living-Rock Springs, WY
06.2020 - 02.2021
- Delivered individualized resident care by recording vital signs, documenting observations, administering treatments, and evaluating resident needs.
- Evaluated resident to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained resident' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported resident comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Cared for residents with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy. As well as Alzheimer's and dementia.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in fun group activities with residents to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with residents.
- Helped clean and prepare resident consultation rooms to maintain hygiene standards
- Maintained resident stability by checking vital signs and weight and recording intake and outtake information.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to Deer Trail residents in facility.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Clerk
Smith's Food and Drug-Green River, WY
08.2019 - 03.2020
- Assisting customers with purchases, as well as any questions on the products they may have
- Stocking shelves and cooler daily
- Paying vendor invoices, ordering products and keeping records on both transactions
- Opening and closing procedures including but not limited to acquiring cash drawers for registers, unlocking and locking down store, counting down drawers to match daily cash transactions
- Performing daily excellent customer service.
Certified Nursing Assistant
Mission at Castle Rock Rehabilitation Center-Green River, WY
08.2018 - 07.2019
- Vital signs: Measuring and recording a resident's blood pressure, pulse, temperature, and weight.
- Activities of daily living: Assisting resident with bathing, dressing, eating, toileting, and moving.
- Patient care: Providing personal hygiene care, helping with nutritional needs, and recognizing and reporting changes in a resident's condition.
- Environment: Cleaning and sanitizing resident areas, changing bed sheets, and reducing the spread of germs.
- Safety: Identifying safety hazards and emergency situations, and initiating corrective actions.
- Communication: Collecting information about conditions and treatment plans from caregivers, nurses, doctors, and family members.
- Patient care plans: Assisting in restoration programs as per a resident's plan of care.
- Admission, transfer, and discharge: Assisting in the admission, transfer, and discharge of residents.
- Post-mortem care: Providing post-mortem care as instructed.
- Followed directions: of licensed nurses to administer medications and treatments.
- Medications: Passed medications at required times per physicians orders per resident.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
Associate in Paramedic Science - Healthcare
Western Wyoming Community College
Rock Springs, WY05-2026
Certified Nursing Assistant in Nursing - Healthcare
WYOMING STATE BOARD OF NURSING
Green River, WY03.2017
Certified Dental Assistant in Dental -
ARROWHEAD DENTAL ASSISTING SCHOOL
Evanston, WY03.2016
HIGH SCHOOL DIPLOMA - General Studies
EVANSTON HIGH SCHOOL
Evanston, WY05.2008
Skills
- Microsoft Office (2 years)
- Home Health
- Certified Nursing Assistant
- Filing
- Inventory Clerk
- Data Entry
- Infection Control Training
- Dental Assisting
- Chairside Assisting
- Home Care
- Residential Cleaning
- OSHA
- Medical Scheduling
- Vital Signs
- Phone Etiquette
- Medical Office Experience (2 years)
- Caregiving
- Patient Care
- Microsoft Word
- Computer Skills
- Anatomy Knowledge
- Upselling
- Product demos
- Merchandising
- Communication skills
- Typing (6 years)
- Phone triage
- Medical terminology
- Medical (8 years)
- EMR systems (2 year)
- HIPAA (8 years)
- Vital signs (8 years)
- Customer service
- Guest services
- Software troubleshooting
- Clerical experience
- Operating systems
- IOS
- Compassion and Empathy
- Basic Life Support
- Maintaining confidentiality
- Complex Problem-Solving
- Observing responses
- Documenting behaviors
- Conducting intakes
- Infection control procedures
- Patient-focused care
- Direct Patient Care
- Indirect Patient Care
- Quality Assurance
- Patient Relations
- Care plan implementation
- Family support and assistance
- Chronic Disease Management
- Patient relationship building
- Understands medical procedures
- Responding to emergencies
- Geriatric Care
- Admitting support
- Interdisciplinary communication
- Compassionate caregiver
- Reliable team player
- HIPAA Compliance
- Database Administration
- Intake recording
- Safety Precautions
- Dementia and Alzheimer's knowledge
- Quick problem solver
- Adaptable
- Healthcare ethics
- Medical office administration
- Documentation expert
- Medical Records Management
- Companionship and emotional support
- Patient Assessments
- Performing patient intakes
- Coding
- Insurace
Certification
First Aid CPR AED, 02/01/23, 02/01/25
Additional Information
I have excellent customer service and communication skills. I am also very proficient with computers and office equipment.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Proficient, 08/01/22
- Influencing and negotiating with customers, Proficient
- Project timeline management, Proficient, 11/01/19
- Customer focus & orientation, Proficient, 09/01/22
- Work style: Reliability, Proficient, 06/01/22
- Administrative assistant/receptionist, Proficient, 03/01/23
- Attention to detail, Proficient, 08/01/22
- Medical terminology, Proficient, 08/01/22
- Cleaner fit, Proficient, 08/01/22
- Retail customer service, Proficient, 12/01/22
- Case management & social work, Proficient, 12/01/22
- Home health aide skills, Proficient, 06/01/22
- Customer service, Proficient, 06/01/22
- Medical receptionist skills, Proficient, 11/01/23
Timeline
Medical Receptionist
PAIN CARE CENTER-Rock Springs, WY
05.2024 - 08.2024
CNA - Certified Nursing Assistant
Mission at Castle Rock-Green River, WY
03.2024 - Current
Medical Assistant
Casper Cardiology-Rock Springs, WY
05.2023 - 10.2023
Beauty Advisor
Ulta-Rock Springs, WY
10.2022 - 01.2023
Medical Assistant
Castle Rock Medical Center
10.2020 - 03.2022
Certified Nursing Assistant
Deer Trail Assisted Living-Rock Springs, WY
06.2020 - 02.2021
Clerk
Smith's Food and Drug-Green River, WY
08.2019 - 03.2020
Certified Nursing Assistant
Mission at Castle Rock Rehabilitation Center-Green River, WY
08.2018 - 07.2019
Associate in Paramedic Science - Healthcare
Western Wyoming Community College
Certified Nursing Assistant in Nursing - Healthcare
WYOMING STATE BOARD OF NURSING
Certified Dental Assistant in Dental -
ARROWHEAD DENTAL ASSISTING SCHOOL
HIGH SCHOOL DIPLOMA - General Studies
EVANSTON HIGH SCHOOL
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