Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Assessments
Timeline
Generic

Ashley Richau-Davidson

Green River,WY

Summary

Dynamic individual with hands-on experience in long-term healthcare and medical offices. With a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CNA - Certified Nursing Assistant

Mission at Castle Rock-Green River, WY
03.2024 - Current
  • Vital signs: Measuring and recording a resident's blood pressure, pulse, temperature, and weight.
  • Activities of daily living: Assisting resident with bathing, dressing, eating, toileting, and moving.
  • Patient care: Providing personal hygiene care, helping with nutritional needs, and recognizing and reporting changes in a resident's condition.
  • Environment: Cleaning and sanitizing resident areas, changing bed sheets, and reducing the spread of germs.
  • Safety: Identifying safety hazards and emergency situations, and initiating corrective actions.
  • Communication: Collecting information about conditions and treatment plans from caregivers, nurses, doctors, and family members.
  • Patient care plans: Assisting in restoration programs as per a resident's plan of care.
  • Admission, transfer, and discharge: Assisting in the admission, transfer, and discharge of residents.
  • Post-mortem care: Providing post-mortem care as instructed.
  • Followed directions: of licensed nurses to administer medications and treatments.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Medical Receptionist

PAIN CARE CENTER-Rock Springs, WY
05.2024 - 08.2024
  • Greet patients, answer questions, and address concerns.
  • Set up appointments with health professionals and specialists, and remind patients of their appointments.
  • Manage patient records, including demographics and insurance benefits, and ensure they are accurate and up-to-date.
  • Assist patients with paperwork, such as completing forms and filing insurance claims. WIth the proper codes and services provided.
  • Process payments and billing, including collecting cash, posting, and balancing transactions.
  • Answer phones, emails, and in-person inquiries, and communicate with patients and internal office staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.
  • Conducted patient intake interviews, recording and documenting relevant information.

Medical Assistant

Casper Cardiology-Rock Springs, WY
05.2023 - 10.2023
  • As a Medical Assistant I was be responsible for providing administrative support to ensure efficient operation of the medical office.
  • Provided support to doctor and patients through a variety of tasks related to patient care management, organization and communication.
  • Arrange hospital admissions and laboratory services.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assist during medical examinations.
  • Produce and distribute correspondence memos, letters, faxes and forms.
  • Prepare and clean treatment rooms and medical instruments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Input data into computer programs and filing systems.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Sorted and distributed incoming and outgoing medical records.
  • Tracked and monitored requests for medical records release.
  • Assisted in preparation of medical reports for external parties.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Processed and tracked requests for medical records from external organizations.
  • Verified accuracy of patient information in medical records.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Researched and resolved medical record discrepancies.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Followed up with medical staff regarding missing information in patient records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Transcribed and entered patient medical information into electronic medical records systems.

Beauty Advisor

Ulta-Rock Springs, WY
10.2022 - 01.2023
  • Greeting all guests with friendly, prompt and courteous service
  • Informs guests of current promotions, events and services within the store, promoting the Ulta Beauty loyalty and guest service programs
  • Meeting/exceeding individual sales and productivity goals
  • Presents an image at all times that reflects the knowledge of the products offered in store
  • Performs makeup matches, skincare analysis and product demonstrations
  • Ensures all testers within the store are continuously in stock and maintained in compliance with hygiene standards
  • Ensures stock is always kept full within the store
  • Helps with all resets and planograms are correctly executed and maintained
  • Ensures makeover stations adhere to all company standards
  • Executing and maintaining visual merchandising standards
  • Maintaining standards of cleanliness and organization within the entire store.
  • Processed payments, entering sales in register for prompt customer service.

Medical Assistant

Castle Rock Medical Center
10.2020 - 03.2022
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared lab specimens for diagnostic evaluation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected and documented patient medical information such as blood pressure and weight. As well as pulse oximetry and temputure.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Input data into computer programs and filing systems.
  • Tracked and monitored requests for medical records release.
  • Assisted in preparation of medical reports for external parties.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Processed and tracked requests for medical records from external organizations.
  • Verified accuracy of patient information in medical records.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Researched and resolved medical record discrepancies.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Followed up with medical staff regarding missing information in patient records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Transcribed and entered patient medical information into electronic medical records systems.

Certified Nursing Assistant

Deer Trail Assisted Living-Rock Springs, WY
06.2020 - 02.2021
  • Delivered individualized resident care by recording vital signs, documenting observations, administering treatments, and evaluating resident needs.
  • Evaluated resident to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Oversaw and maintained resident' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Answered call lights and supported resident comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
  • Cared for residents with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy. As well as Alzheimer's and dementia.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Participated in fun group activities with residents to boost mood, improve overall memory, and provide light entertainment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with residents.
  • Helped clean and prepare resident consultation rooms to maintain hygiene standards
  • Maintained resident stability by checking vital signs and weight and recording intake and outtake information.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to Deer Trail residents in facility.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Clerk

Smith's Food and Drug-Green River, WY
08.2019 - 03.2020
  • Assisting customers with purchases, as well as any questions on the products they may have
  • Stocking shelves and cooler daily
  • Paying vendor invoices, ordering products and keeping records on both transactions
  • Opening and closing procedures including but not limited to acquiring cash drawers for registers, unlocking and locking down store, counting down drawers to match daily cash transactions
  • Performing daily excellent customer service.

Certified Nursing Assistant

Mission at Castle Rock Rehabilitation Center-Green River, WY
08.2018 - 07.2019
  • Vital signs: Measuring and recording a resident's blood pressure, pulse, temperature, and weight.
  • Activities of daily living: Assisting resident with bathing, dressing, eating, toileting, and moving.
  • Patient care: Providing personal hygiene care, helping with nutritional needs, and recognizing and reporting changes in a resident's condition.
  • Environment: Cleaning and sanitizing resident areas, changing bed sheets, and reducing the spread of germs.
  • Safety: Identifying safety hazards and emergency situations, and initiating corrective actions.
  • Communication: Collecting information about conditions and treatment plans from caregivers, nurses, doctors, and family members.
  • Patient care plans: Assisting in restoration programs as per a resident's plan of care.
  • Admission, transfer, and discharge: Assisting in the admission, transfer, and discharge of residents.
  • Post-mortem care: Providing post-mortem care as instructed.
  • Followed directions: of licensed nurses to administer medications and treatments.
  • Medications: Passed medications at required times per physicians orders per resident.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Education

Associate in Paramedic Science - Healthcare

Western Wyoming Community College
Rock Springs, WY
05-2026

Certified Nursing Assistant in Nursing - Healthcare

WYOMING STATE BOARD OF NURSING
Green River, WY
03.2017

Certified Dental Assistant in Dental -

ARROWHEAD DENTAL ASSISTING SCHOOL
Evanston, WY
03.2016

HIGH SCHOOL DIPLOMA - General Studies

EVANSTON HIGH SCHOOL
Evanston, WY
05.2008

Skills

  • Microsoft Office (2 years)
  • Home Health
  • Certified Nursing Assistant
  • Filing
  • Inventory Clerk
  • Data Entry
  • Infection Control Training
  • Dental Assisting
  • Chairside Assisting
  • Home Care
  • Residential Cleaning
  • OSHA
  • Medical Scheduling
  • Vital Signs
  • Phone Etiquette
  • Medical Office Experience (2 years)
  • Caregiving
  • Patient Care
  • Microsoft Word
  • Computer Skills
  • Anatomy Knowledge
  • Upselling
  • Product demos
  • Merchandising
  • Communication skills
  • Typing (6 years)
  • Phone triage
  • Medical terminology
  • Medical (8 years)
  • EMR systems (2 year)
  • HIPAA (8 years)
  • Vital signs (8 years)
  • Customer service
  • Guest services
  • Software troubleshooting
  • Clerical experience
  • Operating systems
  • IOS
  • Compassion and Empathy
  • Basic Life Support
  • Maintaining confidentiality
  • Complex Problem-Solving
  • Observing responses
  • Documenting behaviors
  • Conducting intakes
  • Infection control procedures
  • Patient-focused care
  • Direct Patient Care
  • Indirect Patient Care
  • Quality Assurance
  • Patient Relations
  • Care plan implementation
  • Family support and assistance
  • Chronic Disease Management
  • Patient relationship building
  • Understands medical procedures
  • Responding to emergencies
  • Geriatric Care
  • Admitting support
  • Interdisciplinary communication
  • Compassionate caregiver
  • Reliable team player
  • HIPAA Compliance
  • Database Administration
  • Intake recording
  • Safety Precautions
  • Dementia and Alzheimer's knowledge
  • Quick problem solver
  • Adaptable
  • Healthcare ethics
  • Medical office administration
  • Documentation expert
  • Medical Records Management
  • Companionship and emotional support
  • Patient Assessments
  • Performing patient intakes
  • Coding
  • Insurace

Certification

First Aid CPR AED, 02/01/23, 02/01/25

Additional Information

I have excellent customer service and communication skills. I am also very proficient with computers and office equipment.

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Sales skills, Proficient, 08/01/22
  • Influencing and negotiating with customers, Proficient
  • Project timeline management, Proficient, 11/01/19
  • Customer focus & orientation, Proficient, 09/01/22
  • Work style: Reliability, Proficient, 06/01/22
  • Administrative assistant/receptionist, Proficient, 03/01/23
  • Attention to detail, Proficient, 08/01/22
  • Medical terminology, Proficient, 08/01/22
  • Cleaner fit, Proficient, 08/01/22
  • Retail customer service, Proficient, 12/01/22
  • Case management & social work, Proficient, 12/01/22
  • Home health aide skills, Proficient, 06/01/22
  • Customer service, Proficient, 06/01/22
  • Medical receptionist skills, Proficient, 11/01/23

Timeline

Medical Receptionist

PAIN CARE CENTER-Rock Springs, WY
05.2024 - 08.2024

CNA - Certified Nursing Assistant

Mission at Castle Rock-Green River, WY
03.2024 - Current

Medical Assistant

Casper Cardiology-Rock Springs, WY
05.2023 - 10.2023

Beauty Advisor

Ulta-Rock Springs, WY
10.2022 - 01.2023

Medical Assistant

Castle Rock Medical Center
10.2020 - 03.2022

Certified Nursing Assistant

Deer Trail Assisted Living-Rock Springs, WY
06.2020 - 02.2021

Clerk

Smith's Food and Drug-Green River, WY
08.2019 - 03.2020

Certified Nursing Assistant

Mission at Castle Rock Rehabilitation Center-Green River, WY
08.2018 - 07.2019

Associate in Paramedic Science - Healthcare

Western Wyoming Community College

Certified Nursing Assistant in Nursing - Healthcare

WYOMING STATE BOARD OF NURSING

Certified Dental Assistant in Dental -

ARROWHEAD DENTAL ASSISTING SCHOOL

HIGH SCHOOL DIPLOMA - General Studies

EVANSTON HIGH SCHOOL

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Ashley Richau-Davidson