Ashley Taylor
Mount Orab
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Country Inn Restaurant
07.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Residential House Manager
ResCare Residential Services
09.2019 - 09.2021
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Oversaw budget to manage expenditures and control costs.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Southern State Community College
Hillsboro, OHHigh School Diploma -
North Adams High School
Seaman, OH05-2013
Skills
- Staff management
- Customer engagement
- Organization and prioritization
- Complaint resolution
- Conflict resolution techniques
- Supervisory skills
- Employee schedule management
- Customer service
Timeline
Restaurant Manager
Country Inn Restaurant
07.2022 - Current
Residential House Manager
ResCare Residential Services
09.2019 - 09.2021
Southern State Community College
High School Diploma -
North Adams High School