Ashley Riddle
York,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
TMS Customer Support
Allen Lund Company
2015.05 - Current
- Ensured proper and accurate data flow between carriers and customers.
- Pre-Audit all incoming freight bills in accordance with customer specific pricing and directly handled all inconsistencies with carriers.
- Swiftly and accurately handled up to 6,000 LTL loads per month.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Receptionist
Art Institutes of Charlotte
2012.10 - 2014.12
- Responsible for running a multi-line switchboard and front-desk operations
- Tasked with ensuring all phone calls are courteously answered and promptly directed to the correct extension
- Being available to help students, staff, and visitors reach their proper destination
- Ensured swift and proper implementation of CampusVue and ImageNow software
- Scanned and digitally indexed 1,000+ student files
- Personally processes all incoming transcripts and outgoing transcript requests, and acts as a liaison between the campus and the transcript processing center
- Responsible for multiple daily and weekly reports
- Fulfills the duties of Enrollment Processor and other support staff when needed
- Work closely with the Senior Director of Admissions to assess the needs of the department
- Extensive knowledge of CARS, CampusVue, ImageNow, CRM, Word, and Excel.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Associate of Arts - General Studies
Iowa Central Community College
Fort Dodge, Iowa11.2020
Skills
- Data Reconciliation Reporting
- Complaint Resolution
- Front-End Supervision
- Quality Control
- Documentation Development
- Report Preparation
- Customer Service
- Problem-Solving
- Support Services
Volunteer Work
Riverwalk Academy PTO, Volunteer, 2018-Present
Charlotte Mothers of Multiples, Treasurer, 8/20-7/22
Timeline
TMS Customer Support
Allen Lund Company
2015.05 - Current
Receptionist
Art Institutes of Charlotte
2012.10 - 2014.12
Associate of Arts - General Studies
Iowa Central Community College
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