Ashley Ridley
Louisville,KY
Summary
I am currently attending Bellarmine University in pursuit of earning a bachelor’s in Data science, while being awarded multiple awards including, deans list, and perfect attendance. During the summer of 2020, I was invited to a workshop at the University of Louisville Speed school, to earn a certificate and learn the vast variety’s of engineering.
Overview
5
5
years of professional experience
Work History
Part Time Training Supervisor
UPS
01.2022 - Current
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Achieved measurable improvements in staff productivity through targeted coaching sessions and skill development workshops.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
Walmart Online Grocery Personnel
Walmart
06.2020 - 11.2021
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
Customer Service Representative
Malibu Jacks
03.2019 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Data Science - Data Analytics
Bellarmine University
Louisville, KY05.2025
High School Diploma -
Louisville Male High School
Louisville, KY05.2021
Skills
- Problem solving
- Creativity
- Leadership
- Python
Data visualization
Machine learning
- Coaching and Mentoring
- Verbal and written communication
- New hire on-boarding
Timeline
Part Time Training Supervisor
UPS
01.2022 - Current
Walmart Online Grocery Personnel
Walmart
06.2020 - 11.2021
Customer Service Representative
Malibu Jacks
03.2019 - 08.2020
Data Science - Data Analytics
Bellarmine University
High School Diploma -
Louisville Male High School