Ashley Riggins

- Promote a courteous communication style treating each individual with respect, dignity, and professionalism.

- Supervise a team of agents, giving feedback on performance and setting goals for improvement.

- Collaborate with other team leads to achieve company SOW targets.

- Report to Business Operations Manager regularly.

- Train new employees on CRM software and customer service best practices to deliver a high-quality customer experience.

- Offered exceptional customer by actively listening to customers concerns and provided strategies focused on addressing customers’ needs and wants.

- Maintained in-depth knowledge of product lines to provide customer education on specifications of Ford vehicles.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.