Ashley Riordan
Reno
Overview
8
8
years of professional experience
1
1
Certification
Work History
Forklift Operator
Amentum
05.2024 - Current
- Move pallets or in crates around the storage facility, according to storage requirements, shelf-life regulations, and staging procedures.
- Maintaining a clean and safe work area.
- I have my 6k up to 15k forklift license.
- Responded promptly to requests from supervisors regarding material needs.
- Assisted with physical inventories as needed, accurately counting parts and/or supplies.
- Inspected containers and labels to ensure proper storage.
- Examined stock items for wear or defects, reporting any damage to supervisors.
- Checked incoming deliveries, confirming orders met quality standards.
- Ensured proper handling of hazardous materials according to safety guidelines.
- Created reports on daily receiving activities to track progress.
- Communicated with supervisors and team members to ensure proper product handling.
- Cleaned spills and removed obstructions from forklift driving paths.
Treatment Coordinator
Dr. Kevin Andrews
07.2022 - 05.2024
- Coordinated dental procedures, simplifying complex terms for patient understanding and communicating in a clear and informative manner for the patient
- Excelled in customer service, ensuring a positive patient experience, making sure the patient is satisfied, providing all details and information to patient, and resolve any problems or questions
- Managed scheduling and financial systems effectively
- Working closely with Microsoft Office, mainly Excel spreed sheets with attention to details
- Reviewed account activity reports to identify opportunities to increase sales or retain existing customers.
- Provided excellent customer service to ensure patient satisfaction throughout their treatment.
- Utilized strong organizational skills to manage multiple projects simultaneously while meeting deadlines.
- Performed administrative tasks such as scheduling appointments, collecting payments, and verifying insurance coverage.
- Conducted cost estimates and contracts with patients to discuss payment options and develop individualized payment plans.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Participated in continuing education courses related to advancements in orthodontics.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates 15% through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Prepared potential payment plans for patients.
Lead Orthodontic Assistant/Treatment Coordinator
Orthodontic Partners
09.2017 - 07.2022
- Led a team of orthodontic assistants, providing training and mentorship, resulting in team productivity and efficiency
- Ensured high-quality orthodontic services and contributed to overall patient satisfaction and business growth
- Exceptional customer service by explaining every detail and step to patient
- Listening to patients and employees for positive/negative feedback and problem solving ways to improve the practice or communicate the positive feedback
- Implemented innovative technologies such as digital imaging software into daily practice operations.
- Assisted in setup of laboratory models for fabrication of retainers, study casts.
- Coordinated scheduling of multiple appointments simultaneously while maintaining accuracy across all bookings.
- Performed chairside assistance during orthodontic treatments including bracket placement, banding, wire bending, archwires changes.
- Demonstrated expertise in the use of dental instruments and materials to assist with all orthodontic procedures.
- Trained new staff members on proper sterilization techniques as well as safety protocols in accordance with OSHA standards.
- Managed inventory levels of supplies to ensure that all materials were available when needed.
- Monitored dental staff performance to ensure compliance with established policies and standards.
- Established budgets for practice operations and advertising efforts by assessing care and promotional requirements.
- Developed cost estimate treatment plans for patients.
- Reviewed patient charts prior to each appointment to ensure accuracy of information.
Education
Bachelors Degree in Business Management -
Western Governors University
Salt Lake City, UT05-2026
Associates In Business Management, Administration - IT
Truckee Meadows Community College
Reno, NV01.2023
Assisting School in Dental Assisting -
Dental Assisting School of Northern Nevada
Reno, NV06.2012
High school diploma -
Edward C Reed High School
Sparks, NV06.2009
Skills
- Attention to detail
- Contracts
- Problem solving
- Time management
- Microsoft Office
- OSHA
- Material handling
- Safety awareness
- Teamwork and collaboration
- Organizational skills
Certification
Forklift
Security Plus
Education
true
Timeline
Forklift Operator
Amentum
05.2024 - Current
Treatment Coordinator
Dr. Kevin Andrews
07.2022 - 05.2024
Lead Orthodontic Assistant/Treatment Coordinator
Orthodontic Partners
09.2017 - 07.2022
Forklift
Security Plus
Bachelors Degree in Business Management -
Western Governors University
Associates In Business Management, Administration - IT
Truckee Meadows Community College
Assisting School in Dental Assisting -
Dental Assisting School of Northern Nevada
High school diploma -
Edward C Reed High School
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