Ashley Rios
Edinburg,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
07.2019 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new hires by sharing my knowledge and experience as an agent.
- Handled all billing inquiries.
- Troubleshooted with customers and set expectations.
- Considered for many tasks due to performance.
Sales Agent
Pronto Insurance Company
03.2018 - 06.2019
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Managed stores on my own,
Sales Associate
Walmart
08.2014 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Rio Grande City High School
Rio Grande City, TX05.2011
Skills
- Complaint Resolution
- Product Knowledge
- Data Collection
- Call Management
- Data Entry
- Account Updating
- Multi-Line Phone Talent
- Active Listening
- Conflict Resolution
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Charter Spectrum
07.2019 - 01.2024
Sales Agent
Pronto Insurance Company
03.2018 - 06.2019
Sales Associate
Walmart
08.2014 - 05.2015
High School Diploma -
Rio Grande City High School