Ashley Rios

Multi-Site Property Manager

Roers Companies

11.2019 - Current

Streamlined leasing process with efficient application processing, background checks, and lease negotiations.
Managed budgets for each property effectively to minimize expenses while maintaining high-quality living environments for residents.
Addressed tenant concerns promptly by leveraging strong problem-solving skills and providing exceptional customer service throughout their residency experience.
Contributed to company growth through participation in professional organizations, networking events, and industry conferences for continued learning and development opportunities.
Maximized occupancy rates by implementing strategic marketing plans and conducting thorough market analysis.
Reduced delinquency rates through consistent rent collection processes and effective communication with tenants.
Increased tenant satisfaction through proactive communication, timely maintenance, and attention to detail in property management tasks.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Administered operations to handle needs of more than 200 tenants across 5 property units.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
Responded to customer calls and emails to answer questions about new and existing rentals.