Ashley Risner
New Braunfels,TX
Summary
Versatile professional with a proven track record in enhancing product quality and customer satisfaction at Holiday Inn Club Vacations Resort. Expert in quality management systems and compliance oversight, coupled with exceptional team development skills. Achieved significant improvements in operational efficiency and quality assurance processes, demonstrating a strong ability to adapt and excel across diverse roles.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Assurance Officer
Holiday Inn Club Vacations Resort
Canyon Lake, TX
06.2021 - Current
- Maintained up-to-date knowledge of company and federal regulations to drive product quality, consistency and compliance.
- Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
Photographer
Ashley Risner Photography
Dallas, Texas
03.2014 - Current
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
- Negotiated contracts and fees with clients, ensuring clear communication of deliverables.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
- Engaged in research to develop new photographic procedures and materials.
- Conducted photo shoots annually, including weddings, portraits, and commercial photography.
- Deliver quality products within deadlines established by clientele.
- Created and maintained an online portfolio to showcase photography work and attract new clients.
Roster Management
Team Housing Solutions
New Braunfels, TX
03.2020 - 06.2021
- Served as a liaison between the coaching staff and front office personnel regarding roster management.
- Prepared reports summarizing project results for upper management review.
- Prepared reports for senior management regarding daily operations of the office.
- Provided administrative support to executive management team by preparing agendas, presentations and meeting minutes.
- Identified opportunities for process improvement within existing project management systems and procedures.
- Participated in weekly meetings with management staff to discuss progress made towards improving overall efficiency in responding to customers' needs.
Bartender/Manager
Chilis's Bar and Grill
Mesquite, Texas
11.2007 - 08.2010
- Provided exemplary customer service at all times while interacting with patrons.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Supervised cleanliness of guest service areas before, during and after service.
- Monitored daily sales transactions to ensure accuracy.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Assistant Property Manager
Hillcrest Apartments In Mesquite
Mesquite, TX
09.2007 - 06.2008
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Checked rental eligibility by following company's verification process.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Sales Assistant
Buesher Homes
Forney, Texas
01.2007 - 09.2007
- Greeted customers to determine wants or needs.
- Fostered relationships with customers to expand customer base and retain business.
- Maintained records related to sales for store management.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
Education
High School Diploma -
Forney High School
Forney, TX05-2006
Skills
- Search engine optimization
- Hardware and software installation
- Technical support
- Quality assurance processes
- Data interpretation
- Auditing techniques
- Team development
- Staff training
- Quality management systems
- Compliance oversight
- Technical analysis
Affiliations
- Still very active with my photography and working with social media for a marketing tool.
Certification
- I have my license in the state of Nevada to sale timeshare real estate.
Timeline
Quality Assurance Officer
Holiday Inn Club Vacations Resort
06.2021 - Current
Roster Management
Team Housing Solutions
03.2020 - 06.2021
Photographer
Ashley Risner Photography
03.2014 - Current
Bartender/Manager
Chilis's Bar and Grill
11.2007 - 08.2010
Assistant Property Manager
Hillcrest Apartments In Mesquite
09.2007 - 06.2008
Sales Assistant
Buesher Homes
01.2007 - 09.2007
- I have my license in the state of Nevada to sale timeshare real estate.
High School Diploma -
Forney High School
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