Ashley Risner

As a Quality Assurance Officer for Holiday Inn Club Vacations, I would ensure the highest standards of quality and customer satisfaction by monitoring and improving processes, identifying issues, and implementing solutions to maintain a positive guest experience, focusing on contract accuracy and product knowledge. Verifying the accuracy and completeness of the contracts to prevent errors and ensure smooth transitions for guests.

Maintaining a strong understanding of Holiday Inn Club Vacations products and services to effectively address guest inquiries and issues.

Identify potential quality issues and implement corrective actions to prevent recurrence.

Had to manage customer service skills, strong analytical skill to identify trends and patterns, have attention to detail so that there were no errors in the contract, also have the ability to work independently as well as part of a team.

I received many awards as I was 2nd in the company status as QAO.

I opened my photography buisness. I love it and still do it from time to time but now it is more of a hobby. I digitally edited photos to enhance appearance.

Delivered high-quality images under tight deadlines, demonstrating strong time management skills.

Edited, toned, captioned, and uploaded photographs for publication.Took photos from different angles and perspectives to capture perfect images.

I would work events such as weddings, birthday parties, and just about anything family related.

Taught myself how to use the camera as well as Photoshop CC and Lightroom.

As a Roster Management Specialist for Team Housing Solutions, I was responsible for accurate and timely management of guest rosters, ensuring smooth operations by verifying reservation details, compiling billing packets, and maintaining accurate records, all while aligning with THS communication protocols.

In this role it was required to have attention to detail, strong organizational skills, and the ability to communicate effectively with clients and internal teams.

Had to accuratly enter and update guest information into the system, ensuring data integrity. Verify reservation details against client specifications and THS email communications.

Had to compile billing packets that included reservation details, guest rosters, and soociated folios.

As a manager for Chili's I help run a team in FOH as well as BOH. I only stepped down to bartender when I found out i was pregnant with my daughter. I had Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.

Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.

Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

As and Assistant Property Managere for Hillcrest Apartments I followed up on delinquent tenants and coordinated collection procedures.

Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Completed final move-out walk-throughs with tenants to identify required repairs.

As a Sales Assistant for Buescher Homes I handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients. Worked next to the Sales Rep for the home builder as well as the Construction Manager.

I would open and lock up model homes as well as homes that were on inventory. Made sure homes were being built in the time promised to the new home owner. Processed transactions accurately while maintaining a high level of customer service.

Increased sales by building strong customer relationships and providing excellent service.