Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Ritchie

Brea,CA

Summary

Over 5 years of experience in influencer marketing with a focus on operational management and strategic partnerships. Demonstrated ability to lead teams in surpassing performance targets while implementing data-driven strategies to boost brand visibility and efficiency. Expertise in financial oversight, cross-functional collaboration, and addressing complex operational challenges.

Overview

2024
2024
years of professional experience

Work History

Influencer Broker Assistant

Fashion Nova
06.2022 - 03.2023
  • Assist in managing and tracking partnership paperwork and documentation.
  • Help coordinate and schedule meetings, and communication with partners.
  • Organize and maintain accurate records of partnership progress and performance data.
  • Provide support for reporting and data analysis, helping the team to track key metrics.
  • Manage diverse administrative tasks, enabling team focus on strategic relationship building.

Creator Partnerships Associate

Fashion Nova
06.2020 - 06.2022
  • Managed a roster of over 200+ top-tier influencers and celebrities.
  • Ensured adherence to contract requirements among influencers and celebrities.
  • Approved and denied content from top-tier influencers and celebrities.
  • Facilitated development and execution of brand campaigns leveraging creator partnerships to enhance engagement and reach.
  • Managed and updated details in an internal influencer database.
  • Worked closely with internal teams to ensure content and strategies align with the overall brand's objectives.
  • Evaluated partnership performances, delivered insights, and enhanced reports to optimize future strategies.

Creator Partnerships Junior Associate

Fashion Nova
01.2020 - 06.2020
  • Managed and engaged with influencers and celebrities on a daily basis.
  • Spearheaded ideas and campaigns through relationships with influencers and celebrities.
  • Fulfilled all product requests from assigned ambassadors.
  • Managed and updated details in an internal influencer database.
  • Relayed industry and social influencer updates to cross-functional department partners.

Lead Operations Specialist

Fashion Nova
03.2023 - 2025
  • Manage and mentor a team of 2 to 3 partnership operational specialists, overseeing daily tasks, and providing guidance to ensure departmental goals are met.
  • Direct all financial operations for the influencer marketing department, processing and managing invoices and payments to ensure timely and accurate transactions.
  • Lead the scouting and negotiation of strategic gifting partnerships across multiple divisions, securing collaborations that directly support company objectives.
  • Analyze key performance metrics and present comprehensive reports to senior leadership, leveraging data-driven insights to guide departmental strategy and optimize performance.
  • Function as a key liaison between the influencer marketing department and various internal teams, streamlining communication and fostering cross-functional collaboration.
  • Identify and resolve internal operational challenges, implementing new processes to increase efficiency, and improve team productivity.

Customer Service Representative

Revolve
2018 - 2019
  • Assisted customers with inquiries through phone, emails, and chat channels.
  • Handled escalated calls, demonstrating strong conflict resolution skills effectively.
  • Processed returns and exchanges following company policies and procedures.
  • Maintained accurate records of customer interactions in the database.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Recruiter

Creative Talent Management
2015 - 2016
  • Sourced candidates through various job boards and social media platforms.
  • Conducted initial phone screenings to assess candidate qualifications and fit.
  • Coordinated interview schedules between candidates and hiring managers effectively.

Education

Los Angeles County High School of The Arts
Los Angeles, CA
01-2013

Skills

  • Attentive
  • Operation efficiency
  • Process optimization
  • Quality assurance
  • Social media expertise / strategist, Instagram, TikTok, and YouTube, content creation, and strategy
  • Team leadership

Timeline

Lead Operations Specialist

Fashion Nova
03.2023 - 2025

Influencer Broker Assistant

Fashion Nova
06.2022 - 03.2023

Creator Partnerships Associate

Fashion Nova
06.2020 - 06.2022

Creator Partnerships Junior Associate

Fashion Nova
01.2020 - 06.2020

Customer Service Representative

Revolve
2018 - 2019

Recruiter

Creative Talent Management
2015 - 2016

Los Angeles County High School of The Arts

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