Ashley Rivas
Vancouver,WA
Summary
Dynamic and customer-oriented professional with extensive experience in business office management. Adept at fostering positive customer relationships and delivering exceptional service. Seeking to bring strong organizational and communication skills to a barista role, with a commitment to creating a welcoming and efficient environment.
Overview
19
19
years of professional experience
Work History
Business Office Manager
Clearwater Springs
04.2022 - 01.2024
- Supervising of front desk employees
- Provide backup receptionist duties to ensure front desk is properly covered during business hours
- Participate in recruiting, interviewing, evaluation and supervision of receptionist staff and provide general direction to these employees
- Assist ED and department leaders with thoroughly checking all employees references, background checks, coordinating/tracking pre-employment drug screening and TB testing, professional licenses, coordinating/tracking new hire documents and other related new hire items
- Maintain records of all payments received on applicable tenant account cards
- Generate monthly billing statements.
- Monitor and collect past due rents
- Manage time clock records; enter time off data; review missed punches for all departments
- Code accounts payable invoices, submit to ED for review, make copy to keep in business office
- Keep up and maintain all A/P, A/R and payroll processes to run smoothly.
Office Manager and Receptionist
Kamlu Retirement Inn
08.2020 - 02.2022
- Answered incoming calls and directed to appropriate place
- Gave excellent customer service to residents and all visitors
- Oversaw office inventory activities and ordering supplies
- (Word, Excel, PowerPoint and Outlook)
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
- Delivered clerical support by handling range of routine and special requirements
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll
Receptionist
Great Clips
05.2020 - 08.2020
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed up to 40 appointments per day, communicated with clients and updated client records
- Answered central telephone system and setting up to 25 appointments
- Monitored and screened all visitors
- Answered phone promptly and directed incoming calls to correct offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Resolved customer problems and complaints
- Kept reception area clean and neat to give visitors positive first impression
- Responded to inquiries from callers seeking information.
Sales Associate
Eleven
08.2019 - 05.2020
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships with up to 100 customers in overnight shift.
- Provided positive first impressions to welcome existing and new customers
- Maintained records related to sales, returns and inventory availability
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Solved customer challenges by offering relevant products and services
- Prepared large cash deposits with zero discrepancies.
Front Desk Receptionist
Columbia River Mental Health
01.2016 - 01.2017
- Transcribed phone messages and relayed to appropriate personnel
- Entered customer data into system and updated information when needed
- Checked patient insurance, demographic and health history to keep information current
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Helped patients complete necessary medical forms and documentation.
Front Desk Reception Assistant
North Star Methadone Clinic
01.2015 - 01.2016
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Handled 20-25 calls per day to address customer inquiries and concerns
- Used coordination and planning skills to achieve results according to schedule.
Barista
Coffees On
09.2004 - 08.2006
- Prepared and served hot and cold beverages, such as, espresso drinks, cold drinks and smoothies.
- Maintained clean and organized workspace.
- Sanitized and cleaned all surfaces and equipment.
- Handled and sold merchandise sold in store such as cups, mugs and seasonal decorations.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Provides excellent customer service at all times.
- Performed opening and closing duties for store such as setting up lobby and starting machines and stocking for morning rush.
- Receives and processes customer payments as well as nightly cash drops.
- Stocks customers service stations with paper products or beverage preparation items
Education
High School Diploma -
Reynolds High School
Troutdale, OR06.2005
Skills
- Order Taking
- Cash Register Operation
- Team Player
- Point of sale operation
- Cleanliness standards
- Inventory Management
- Exceptional customer service
- Friendly and outgoing
- Time management
- Communication skills
- Organizational skills
- New Hire Training
- Phone etiquette
Timeline
Business Office Manager
Clearwater Springs
04.2022 - 01.2024
Office Manager and Receptionist
Kamlu Retirement Inn
08.2020 - 02.2022
Receptionist
Great Clips
05.2020 - 08.2020
Sales Associate
Eleven
08.2019 - 05.2020
Front Desk Receptionist
Columbia River Mental Health
01.2016 - 01.2017
Front Desk Reception Assistant
North Star Methadone Clinic
01.2015 - 01.2016
Barista
Coffees On
09.2004 - 08.2006
High School Diploma -
Reynolds High School