Ashley Rivas
Compton,CA
Summary
- Motivated with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
- Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
- Healthcare professional with solid background in patient admissions and hospital administration. Known for improving patient intake processes and supporting hospital operations through efficient management practices. Reliable team player who adapts to evolving healthcare needs and consistently delivers quality results. Recognized for strong organizational skills and effective communication.
- Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant/Accounts Payable/Sales Representative
Alco Designs
09.2020 - Current
- Received and acted upon audit requests promptly and accurately.
- Resolving issues with servicing customers on (orders, billing, quality).
- Ensuring that the payment of invoices is completed within a timely manner and in accordance with payment terms.
- Answering customer questions regarding billing and statements.
- Responsible for processing payments by (check, visa/MasterCard).
- Create reports to reconcile accounts and report to managers/sales representatives the status of accounts (open balance).
- Print invoices and statements to send to customers by (mail, telephone, email, and fax).
- 3-Way matching process (order receipts/sales orders, P.O #'s & B.O.L's).
- Responsible for identifying and prospecting for new customers.
- Making phone calls to potential new customers.
- Educated customers on benefits of the product.
- Answered questions and concerns regarding equipment, pricing, and availability.
- Created PO's into sales orders.
- Handled customer complaints and processed refunding/replacing requests on a daily basis.
- Access electronic and paper cataloging systems to look up product information and availability.
- Excel within a service-orientated company, communicated effectively with customers from diversion backgrounds, cities, and states.
Temperature Screener
Dickson Testing Company
06.2020 - 09.2020
- Assist clients with performing on-site medical screening specifically for COVID-19 as a means of prevention of spread within their facilities.
- Monitor the entrance and waiting area for overcrowding and manage flow to ensure appropriate social distancing.
- Reporting cases of positive and negative responses according to established protocols while remaining cognizant of appropriate reporting requirements (State, Local and Federal) requirements (established per site).
- Followed protocols established for screening humans for possible infection utilizing individual questionnaires, a brief exam consisting of a tympanic and/or oral temperature, and general appearance according to the protocols.
Accounts Payable/Receptionist/Admissions Coordinator
Sunnyside Nursing Center
09.2018 - 02.2020
- Received and acted upon audit requests promptly and accurately
- Managed matching coding and other payables on a regular basis.
- Ensure that the payment of invoices is completed within a timely manner and in accordance with payment terms.
- Managed corporate tax documents travel expense accounts and credit card reports.
- Matching invoices to the relevant receipts.
- Keeping track of every transaction and logging onto spreadsheet on excel.
- Making calls to corporate office and vendors to ensure that invoices are being received on time.
- Followed up on pending invoices.
- Screened incoming calls
- Greet visitors and direct them to patient's room.
- Signed admission paperwork with patient's family.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Achieved smoother transitions for patients transferring between different levels of care within the hospital through effective communication with nursing staff, physicians, therapists, and other key personnel involved in direct patient care.
- Supported hospital-wide infection control initiatives by ensuring that proper procedures were followed during the admissions process to reduce potential risks for patients and staff.
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Admissions Coordinator/ Receptionist
Affinity Healthcare Center
07.2016 - 06.2018
- Worked on a daily basis with medical records, healthcare workers, doctors, nurses, and families to ensure all needs where met.
- Managed the referrals process, processing incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles.
- Worked with hospitals, clinics, facilities and the clinical team to manage request for services from members and/or providers
- Maintained frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.
- Verify patients Medicaid and 3rd party insurance eligibility and benefits coverage.
- Helped clients with paperwork.
- Updated medical records as needed prior to patient being admitted.
- Responded to in-person and telephone inquiries regarding services.
- Provided facility tours.
- Called hospitals to follow up on patients.
- Greeted and assisted all clients, family, and guests
- Distributed mail to department heads.
- Answered incoming phone calls.
CNA (Sub-Acute)
Affinity Healthcare Center
07.2016 - 06.2018
- Professional with excellent patient care and charting skills as a CNA. Attend patients in diverse healthcare settings.
- Assist patients with activities for daily living such as bathing, grooming, and meals.
- Complete and submit clinical documentation in accordance with agency guidelines.
- Assist with patient transfers, and operating special medical equipment and apparatus.
- Facilitate games and other activities to engage clients.
- Observed and reported changes in resident’s physical and mental condition.
- ROM- Range of Motion
- Checked patient vitals such as temperature and blood pressure.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
High school diploma -
Dominguez High School
06.2016
AA - Biology
Cerritos College
05.2022
Bachelor of Science - Biology
California State University of Long Beach
Long Beach, CA05.2025
Skills
- Quickbooks
- Microsoft (Excel, Word, PowerPoint)
- Customer relationship building
- Positive attitude
- HIPAA compliance
- Patient registration
- Insurance verification
- Patient care
- Vital signs monitoring
- Patient confidentiality
- Medical terminology
- Patient communication
Certification
- Certified Nursing Assistant(CNA), 2016
- BLS and CPR Certified, 2016
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Assistant/Accounts Payable/Sales Representative
Alco Designs
09.2020 - Current
Temperature Screener
Dickson Testing Company
06.2020 - 09.2020
Accounts Payable/Receptionist/Admissions Coordinator
Sunnyside Nursing Center
09.2018 - 02.2020
Admissions Coordinator/ Receptionist
Affinity Healthcare Center
07.2016 - 06.2018
CNA (Sub-Acute)
Affinity Healthcare Center
07.2016 - 06.2018
AA - Biology
Cerritos College
High school diploma -
Dominguez High School
Bachelor of Science - Biology
California State University of Long Beach