Ashley Rivera
Colorado Springs,CO
Summary
Im always happy to assist everybody and listen carefully to assist at the best of my knowledge always with a great smile in the face for everybody to not only help customers but make them feel welcome and promoting long-term loyalty.
Overview
7
7
years of professional experience
Work History
CSSRSss
Farmers Insurance Agency
Colorado Springs, CO
04.2023 - Current
- Provided accurate information about coverages and what could lead to fraud on the insurance life style, go over Home Owners Insurance from HO-1 to Ho-6 prices and different coverage for their home.
- Explain coverage on Auto policies, what is and what is not cover depending on coverage the client elects. Im responsible to mention every single coverage that we offer and require signature if client decide to denied the coverage due to budget or just feel that do not need it. Signature are require to avoid any misinterpretation further on the road.
- Im responsible to do a research on the house before issuing policies to make sure the value of the house is up to date with the coverage that is being offer and research any permits of remodel on roof, kitchen sewer or drain that the client has communicate to us to prevent fraud is being commited.
- Im responsible to go over policies that had been already issue by the sales department and make sure all the signatures had been full fill otherwise I have to call client to get missing information and go over the whole policy and note it on the account. Documents normally are send electronic.
- Im also responsible to go over all new policies after a week taht is been bound and let the sales representative know if a follow up needs to be done otherwise call my self to confirm coverage with client.
- I process missing payment and make sure to collect signatures for automatic payments.
- I have to make sure all the data for the clients is up to date confirming DOB, Social and asked securities questions to avoid any type of fraud when filing a claim due to accident either home, auto or life policies.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Teller
Wells Fargo
Colorado Springs, CO
12.2021 - 04.2023
- Received and processed customer transactions, including deposits, withdrawals, loan payments and banking services.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Assisted customers in opening new accounts and completing required paperwork.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Followed up on requests from customers in a timely manner.
- Maintained confidentiality of bank records and client information.
- Identified transaction errors when debits and credits did not balance.
Front Desk Agent
The recidence in
Colorado Springs, CO
10.2019 - 01.2021
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Posted charges, updated accounts and issued bills to departing guests.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Secured guest valuables in main safe or individual boxes.
- Assisted with purchases, locating items and signing up for rewards programs.
Lobby Attendant
The Antlers
Colorado Springs, CO
07.2017 - 08.2019
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Responded to guest questions about current facility events and future offerings.
- Mantaing the principle area of the hotel clean including bathrooms, stairwells, linen room, guest laundry room, gym, elevators, all hallways, and the gift shop.
- Answer calls from front desk in the radio to deliver amenities to the guests.
- Greeting patrons at the hotel, with a good smile.
Education
Some College (No Degree) -
University Of Colorado At Colorado Springs
Colorado Springs, COSkills
- Fluid on Spanish
- Organizational Skills
- Listening skills
- Great translator
- Time management
- Organize
- Oral and written communications
- Customer service
- Self-defense skills
- Patient
- Networking
- Client communication
- Team building
- Computer skills
- Multitask
- Positive person
- Punctuality
Timeline
CSSRSss
Farmers Insurance Agency
04.2023 - Current
Teller
Wells Fargo
12.2021 - 04.2023
Front Desk Agent
The recidence in
10.2019 - 01.2021
Lobby Attendant
The Antlers
07.2017 - 08.2019
Some College (No Degree) -
University Of Colorado At Colorado Springs
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