Ashley Rivera Hernandez
San Antonio,TX
Summary
Sales and Customer Service professional Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in, data entry and database administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Jordan Foster Construction
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Realtor
Better Homes and Gardens Pacific Common Real estate
12.2019 - 12.2021
- Assist Clients with Purchasing/ Selling a home.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
Office Administrator
Hidden Glen Estates
03.2021 - 01.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produced monthly reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Transaction Coordinator
Britt Real Estate and Property Management
02.2017 - 12.2019
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Education
Diploma -
Graham Kapowsin High School
Loan Signing Agent
National Notary Association
Chatsworth, CA2023
Loan Signing Agent
Loan Signing Systems
03.2021
Alliance school of Real Estates
12.2019
Skills
- Customer Service
- Customer Service
- Invoice Processing
- Multi-Line Phone Systems
- Office Administration
- Expense Reporting
- Quality Assurance
- Data Entry
- Filing
- Clerical Support
- Mail Handling
- Database Administration
- Database Entry
- Human Resources Management (HRM)
- Cash Deposit Preparation
- Payroll Administration
- New Hire Onboarding
- Customer and Client Relations
Hobbies and Interests
- Full Time Toddler Rangler
- Photography
- Foodie
- Travel
Certification
- First Aid Certification
- CNP - Certified Notary Public
- Certified Loan Signing Agent
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Jordan Foster Construction
03.2022 - Current
Office Administrator
Hidden Glen Estates
03.2021 - 01.2022
Realtor
Better Homes and Gardens Pacific Common Real estate
12.2019 - 12.2021
Transaction Coordinator
Britt Real Estate and Property Management
02.2017 - 12.2019
Diploma -
Graham Kapowsin High School
Loan Signing Agent
National Notary Association
Loan Signing Agent
Loan Signing Systems
Alliance school of Real Estates
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