Ashley Rivier, BSN, RN
Dearborn,MI
Summary
Dedicated and compassionate Registered Nurse with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
8
8
years of professional experience
Work History
Registered Nurse, Telehealth
University Of Michigan
12.2022 - Current
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated family members and caregivers on patient care instructions.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Provide the delivery of culturally sensitive, age-specific telehealth nursing for patients including adult and pediatric patient populations.
- Uses exceptional listening skills to receive detailed information to provide customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals
- Utilize electronic protocol database to assess, educate and document all health information in an accurate and expedient fashion.
- Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions
Registered Nurse, Telehealth
Relate Care
10.2021 - 01.2022
- Triage both symptomatic and asymptomatic patients calling into the University of Michigan COVID- 19 Hotline.
- Order pre-procedure COVID tests and notify patients of testing via portal, or telephone call.
- Assist patients with contacting correct department if misguided to the COVID hotline.
Registered Nurse, Emergency Department
University Of Michigan
06.2016 - 12.2021
- Preform routine treatment procedures including IV starts, blood draws, urinary catheterization, EKG, take and record vital sings within EPIC charting system.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Enhanced patient satisfaction by delivering compassionate, culturally sensitive care tailored to individual needs and preferences.
- Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines while adhering to hospital and department policies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Education
Bachelor of Science - Nursing
Mercy College of Ohio
Toledo, OH05.2016
Skills
- CPR/AED
- Medication and IV Administration
- Clinical Judgment
- BLS
- TNCC
- Documentation and Charting
- Call Triaging
- Team Coordination
- Patient and Family Advocacy
Timeline
Registered Nurse, Telehealth
University Of Michigan
12.2022 - Current
Registered Nurse, Telehealth
Relate Care
10.2021 - 01.2022
Registered Nurse, Emergency Department
University Of Michigan
06.2016 - 12.2021
Bachelor of Science - Nursing
Mercy College of Ohio