MicroSoft Office
ASHLEY ROBERSON
Health Care & Administration Professional
Sacramento,CA
Summary
Demonstrating leadership, accuracy, and attention to detail, this professional effectively handles sensitive and confidential information. With one year of experience and a strong commitment to patient care, Contribute value to operations. Their exceptional organizational and computer skills enable them to work independently and collaboratively towards project goals. Quick learner when it comes to procedures and methods. Adaptable, cheerful, enthusiastic, self-motivated, and dependable, Consistently achieve client satisfaction and take pride in their work. Possess extensive knowledge as a caregiver, including safe patient ambulation, personal grooming assistance, and housekeeping. Maintains updated knowledge of relevant medical conditions and collaborate with qualified healthcare staff to maximize care quality. Dedicated to ensuring patient physical comfort and emotional support. Knowledgeable about preparing invoices, processing payments, and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear record keeping and tracking. As a team-oriented, dependable, and performance-driven Accounts Receivable Specialist with a year of experience excelling in carrying out all accounts receivable functions in a high-volume environments, Proficient in tracking payments, resolving billing issues, and preparing account statements. Dedication to meeting team targets and enhancing bottom-line performance has earned them recognition as a dedicated professional. As a methodical Medical Record Clerk, provide administrative and clerical support to medical staff. With a proven record of accurately organizing, filing, and retrieving patient information, experienced in coding medical records and entering data into patient databases.
Overview
17
17
years of professional experience
Work History
Caregiver
In Home Supportive Services
04.2022 - 02.2024
- Meal preparation and planing, grocery shopping, light housekeeping, help with bathing, dressing
- Also provided company in and out of the home
- Engaging clients through conversation, and support.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Accounts Receivable Specialist
Burger Rehabilitation System, INC.
03.2015 - 02.2016
- Responsible for collecting payments for a company using skills in project management, organization and communications to collect the payments from clients and customers
- Track payments, Ensure that the patient and insurance company are properly billed for all service
- Follow-up with patient and or insurance company
- Verifying and posting account receivables data, Reconcile accounts , Ensure that payments are accounted for, Verify discrepancies and resolve clients billing issues
- Facilitate payment of invoice, Generate statements and reports, answering emails in a timely manner, Obtaining information, ensure records are accurate, Performing clerical tasks and data entry, Sending bill reminders filing paperwork, and contacting patient and or insurance companies
- Maintaining records regarding payments and account statuses
- Work closely with insurance companies
- File insurance claims.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Medical Records Clerk
Health Net
06.2014 - 03.2015
- Enter patients medical/health information into electronic medical records system (EMR)
- Collecting patient information, issuing medical records, processing patient admissions
- Sending, receiving information via fax, and answering phone calls
- Conducting routine verification
- Responsible for maintaining electronic health records (EHR) and ensuring that all pertinent information is properly scanned into each record
- Other duties are verifying health insurance, interacting with patients, providing exceptional customers service
- Performing data entry and scheduling patient visits.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Medical Office Administrative Assistant
Sutter Medical Group
04.2010 - 12.2011
- Use of a variety of organizational skills, industry-relevant knowledge and technology to efficiently manage the front office of a healthcare service provider
- Perform a variety of tasks to support the medical team with administrative functions and care of patients
- Filing, developing spreadsheets, faxing reports, photocopy collateral and scanning documents for inter-departmental use
- Provide clerical support to medical professionals by performing a variety of tasks, including: greeting patients and visitors, scheduling appointments and directing patients in the waiting room
- Retrieving medical history, recording and organizing patient records, and updating medical records and charts
- Facilitating communication between patients, visitors, and medical staff
- Handling billing and insurance paperwork, coding and completing insurance forms, processing medical insurance payments, and sending out invoice to patients and insurance companies
- Keep the office organized and stocked, helping patients fill out paperwork
- Answering patient questions, concerns, and complaints
- Responsible for entering and maintaining data
- Medical coding and billing to keep accurate patient records
- Dealing with patient questions, concerns, and complaints
- Responsible for entering and maintaining patient records and appointments scheduling.
Customer Service Representative/Call Center
Sear's Marketing Center
05.2007 - 12.2009
- Answering phone, Problem solving and helping customer, data entry and Sales
- Interact with customer to handle complaints process orders and provide information about products
- Answer question and requests from customers
- Making follow-up calls and renew protection plans.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
OtherMedical Office Administrative Assistant -
Charles A. Jones Career and Business Center
Sacramento, CA10.2009
High school or equivalent -
Charles A. Jones Career and Business Center
Sacramento, CA04.2008
Skills
- Patient Scheduling
- Patient Care
- Microsoft Office
- Elderly Care
- Problem-Solving
- Time Management
- Accounts Receivable
- Insurance Verification
- Office management
- Medical billing and coding
- Records Review
- Attention to Detail
- Insurance Billing
- Customer Service
- Written and verbal communication
- HIPAA Compliance
- Data Entry
- Medical Terminology
- EMR / EHR
- Patient confidentiality
- Microsoft Word
- Microsoft Excl
- Medical Office Administrative
- Phone Etiquette
- Completing Insurance Forms
- Payment Collection and Processing
- Appointment Coordination
- Follow-Up Skills
- 10-Key Proficiency
- Call Transfers
- Patient Profiles
- Patient Screening
- Patient Relations
- Medical Records Verification
- CPT Coding
- Medical Record Confidentiality
- Billing and Coding
- Payment posting
- Account Reconciliation
- Flexible and Adaptable
- Written Communication
- Excellent Communication
- Analytical and Critical Thinking
- Clerical Support
- Customer service support
- Computer Skills
- HIPAA Regulations
- Appointment management
- Medical Records Management
- Aging reports analysis
- Payment posting
- Account Reconciliation
- Microsoft PowerPoint
- Multi-Line Telephone Operation
- Office Equipment Proficiency
- Computer Proficiency
- Call Center Operations
- Accurate payment posting
- Invoice Processing
- Customer service support
- Computer Skills
- Medical Records Management
- Schedule Management
- Organization Skills
- Data Inputting
- Patient Information Collection
- Visitor Check-In
- Greet Visitors
- Google Docs
- Appointment Confirmation
- Patient Appointment Management
- Appointment Booking
- Call Answering and Routing
- Claim Handling
- Micro Outlook
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved employee of the month through effectively helping my supervisor get daily gols done.
Certification
- Medical Administrative Assistant Training - Oct 2009
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balance401k matchHealthcare benefitsPaid sick leaveWork from home optionPaid time offStock Options / Equity / Profit SharingSoftware
MicroSoft Word
MicroSoft Excel
MicroSoft Outlook
MicroSoft Powerpoint
Google Docs
Epic
Med Force
Interests
Traveling with my children
In door skydiving
Furthering my education
Timeline
Caregiver
In Home Supportive Services
04.2022 - 02.2024
Accounts Receivable Specialist
Burger Rehabilitation System, INC.
03.2015 - 02.2016
Medical Records Clerk
Health Net
06.2014 - 03.2015
Medical Office Administrative Assistant
Sutter Medical Group
04.2010 - 12.2011
Customer Service Representative/Call Center
Sear's Marketing Center
05.2007 - 12.2009
OtherMedical Office Administrative Assistant -
Charles A. Jones Career and Business Center
High school or equivalent -
Charles A. Jones Career and Business Center
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