Ashley Roberts
Indianapolis,IN
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 17+ year history of success in customer service and management.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Staffing Specialist
PeopleReady
10.2023 - Current
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Reduced time-to-fill ratios by effectively prioritizing open positions based on client needs, resources available, and market conditions.
Branch Manager
Bureau of Motor Vehicles
03.2020 - 08.2023
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Assisted other branches when needed during peak periods or special projects.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Team Leader
Bureau of Motor Vehicles
10.2017 - 03.2020
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
Customer Service Representative
Bureau of Motor Vehicles
04.2015 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Assistant Manager
Bureau of Motor Vehicles
09.2012 - 04.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
Manager in Training
Bureau of Motor Vehicles
11.2011 - 09.2012
- Provided coaching and mentoring to team members on a regular basis.
- Collaborated with other departments to ensure alignment with overall organizational strategy.
- Identified opportunities for process improvement through analysis of existing practices and technologies.
- Facilitated meetings between upper management and staff members to discuss ideas or issues related to operations.
Team Leader
Bureau of Motor Vehicles
05.2008 - 11.2011
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Customer Service Representative
Bureau of Motor Vehicles
09.2006 - 05.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Shelby County High School
Shelbyville, KY06.2003
Skills
- Shift Scheduling
- Relationship Building and Management
- Operational Reports
- Excels in Team Leadership
- Coaching and Mentoring
- Customer Service
- Process Improvement
- Performance Reviews
- Work Prioritization
- Employee Development
- Interviewing and Hiring
- Branch Operations Management
Timeline
Staffing Specialist
PeopleReady
10.2023 - Current
Branch Manager
Bureau of Motor Vehicles
03.2020 - 08.2023
Team Leader
Bureau of Motor Vehicles
10.2017 - 03.2020
Customer Service Representative
Bureau of Motor Vehicles
04.2015 - 10.2017
Assistant Manager
Bureau of Motor Vehicles
09.2012 - 04.2015
Manager in Training
Bureau of Motor Vehicles
11.2011 - 09.2012
Team Leader
Bureau of Motor Vehicles
05.2008 - 11.2011
Customer Service Representative
Bureau of Motor Vehicles
09.2006 - 05.2008
High School Diploma -
Shelby County High School
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