Ashley Roberts
Blue Ridge
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Sales Support Specialist
Lumos Networks
01.2025 - Current
- Coordinated with with multiple teams such as OSP and Engineering to gather updates for customers to provide accurate information regarding order within a timely manner
- Ensured proper notation for orders to relay information was correctly provided to ensure a smooth installation/reschedule for both technician and customer
- Managed customer accounts, responding to inquiries and resolving customer support issues.
Universal Ecommerce Agent
The Orvis Company
04.2021 - 12.2024
- Provided exceptional customer service via online chat, call and email platforms for major US clothing and fishing retailer to include product assistance, order resolution, technical support, and basic need assessment for company website and general inquiries.
- Complete UPS Exception reports on a daily basis and other departmental administrative tasks and special projects using Excel, and Spreadsheet for department as assigned in a timely manner.
- Assisted in shadowing/onboarding and training of new hires to ensure they were familiar with procedures and policies of company.
- Assist in beta testing for new platforms and processes the company is seeking to implement and improve for systems or departmental goals
Universal Ecommerce Specialist
Evolution HR
05.2020 - 04.2021
- Answered customer inquiries and resolved issues effectively, ensuring high satisfaction levels.
- Handled a high volume of calls, chats, and emails efficiently while maintaining professionalism and courtesy.
- Assisted with onboarding/training of new hires to ensure knowledge of policies and procedures
- Assisted with special projects as assigned within the department in effective and timely manner
- Assisted with beta testing new platforms and systems before company implements to whole company and provided imput as to what works and what changes would be beneficial to other agents.
Sales Clerk
Jordantown Market LLC
08.2008 - 10.2019
- Assisted in inventory management and restocking to ensure product availability.
- Assisted with daily tasks to take care of customers and provide exceptional customer service on a daily basis
- Aided in kitchen, helping to stock/prepare items for day to day operations and complete customer orders in a timely manner
- Assisted with managerial duties such as banking deposits, store orders, vendor check ins
- Organized merchandise in backroom storage, optimizing space and facilitating quicker stock replenishment.
- Assisted in training of new hires to ensure knowledge of day to day tasks
Education
High School Diploma -
Staunton River High School
Moneta, VA06-2006
Skills
- Customer order management
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
Timeline
Sales Support Specialist
Lumos Networks
01.2025 - Current
Universal Ecommerce Agent
The Orvis Company
04.2021 - 12.2024
Universal Ecommerce Specialist
Evolution HR
05.2020 - 04.2021
Sales Clerk
Jordantown Market LLC
08.2008 - 10.2019
High School Diploma -
Staunton River High School