Ashley Roberts
Orlando
Summary
Dedicated professional with strong customer service skills. Proven ability to deliver tailored solutions in fast-paced environments. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Telerecruiter
OneBlood
Orlando
12.2022 - Current
- Initiated candidate outreach through phone communications.
- Developed relationships with potential candidates through targeted outreach campaigns.
- Generated monthly reports detailing progress against established recruiting goals.
- Asked questions in accordance with HIPPA to schedule appointments, as well as to assist donors.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Developed creative solutions to challenging customer service situations.
Ride Operator
Universal Orlando
Orlando
05.2022 - 12.2022
- Assisted guests with boarding and disembarking from attractions.
- Ensured cleanliness and organization of ride areas throughout shifts.
- Provided excellent customer service by addressing guest inquiries promptly.
- Collaborated with team members to maintain smooth operational flow.
- Responded quickly to emergencies and followed safety protocols effectively.
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Verified rider height requirements for each attraction prior to boarding.
Ride Operator
SeaWorld
Orlando
08.2021 - 05.2022
- Assisted with loading, unloading, and securing passengers on rides.
- Pulled down safety bars and secured riders according to specified attraction details.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Collaborated with team members to ensure smooth operation of all attractions.
- Checked seatbelts of riders to maximize safety and manage risk.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Maintained cleanliness of rides and surrounding area.
Sales Associate
Kohl's
Orlando
08.2020 - 08.2021
- Maintained merchandise displays to ensure a visually appealing store environment.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Managed inventory levels by restocking shelves and organizing backroom areas.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Bishop Moore Catholic High School
Orlando, FL05-2021
Associate of Science - Diagnostic Sonogram
Valencia College
Orlando, FLSkills
- Customer service
- Appointment scheduling
- Communication skills
- Candidate outreach
- Problem solving
- Team collaboration
- Time management
- Attention to detail
- Adaptability to feedback
- Conflict resolution
- Cold calling
- Goal-oriented mindset
- Appointment setting
- Effective communication
- Multitasking Abilities
- Computer proficiency
- Inbound and outbound calls
- Payment processing
- Phone and email etiquette
- Emotional intelligence
- Adaptability to change
- Creative solutions
- Complaint handling
- Professional telephone demeanor
- Microsoft PowerPoint, Excel, Word
Timeline
Telerecruiter
OneBlood
12.2022 - Current
Ride Operator
Universal Orlando
05.2022 - 12.2022
Ride Operator
SeaWorld
08.2021 - 05.2022
Sales Associate
Kohl's
08.2020 - 08.2021
High School Diploma -
Bishop Moore Catholic High School
Associate of Science - Diagnostic Sonogram
Valencia College