Ashley Robinson
Patient Service Representative
Dixon,CA
Summary
Energetic and reliable Patient Service Representative with enduring confidence in public engagement, effortlessly maintaining professional and approachable demeanor. Efficient in managing multiple patient registrations daily in fast-paced, customer-focused environment. Thorough calculator of pricing, refund processing and schedule organization to provide seamlessly accurate registration process. Strong communication and problem-solving skills with a diligent and detail-oriented nature.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Admitting Representative
Kaiser Permanente
Vacaville, CA
01.2017 - 01.2023
- Verified patient details and insurance coverage and collected co-pays.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Calculated collectible amount due for procedures.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Medical office Receptionist
Dignity Health
Woodland, CA
08.2015 - 10.2016
- Pulled charts and prepared for nurse and doctor assessment.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Aided with prescription refill requests.
Medical Assistant
Dignity Health
Woodland, CA
08.2013 - 10.2015
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
BA - Information technology software systems engineering
Colorodo Tech University
Colorado Springs, CO 05.2022 - Current
Professional Medical Assistant graduated - Medical Assisting
Institute of Technology
Sacramento, CA 05.2010 - 05.2011
High School Diploma -
Calvine High School
09.2004 - 05.2007
Skills
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Certification
4.0 GPA – Colorado Tech University
Timeline
BA - Information technology software systems engineering
Colorodo Tech University
05.2022 - Current
Admitting Representative
Kaiser Permanente
01.2017 - 01.2023
Medical office Receptionist
Dignity Health
08.2015 - 10.2016
Medical Assistant
Dignity Health
08.2013 - 10.2015
Professional Medical Assistant graduated - Medical Assisting
Institute of Technology
05.2010 - 05.2011
High School Diploma -
Calvine High School
09.2004 - 05.2007
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