Ashley Robinson
Phoenix,US
Summary
Innovative leader with experience managing a team and ensuring success. As a previous Training Facilitator, I'd bring extensive knowledge to training new hires and providing the fundamentals needed to perform job duties. As a previous Team Manager, I'd help maintain low attrition and ensured all key performance metrics were met. Passionate about creating bonds that not only enhance work skills but one's personal life. Committed to continuous improvement. Considered a valuable asset to any team.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
My Dr Now
01.2023 - Current
- Give patients positive first impressions by maintaining neat lobby areas and greeting each person promptly
- Protect patient data through strict compliance with HIPAA requirements
- Assist with online check in process via MyChart
- Offer additional support and assistance to patients with limitations
- Verify patients' insurance coverage and followed up on missing and incorrect information to help streamline billing
- Work closely with billing department to resolve patients billing issues. ie. Copay and outstanding balances
- Collect patient copays and balances
- Schedule over 15 walk-in patients per day, schedule follow up visits, check patients out and provide after care summary
- Photocopy, fax and file patients records practicing confidentiality measures
- Make follow up calls to patients to confirm upcoming appointment
- Call patients to reschedule missed appointments
- Inform medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule
- Fax needed paperwork to appropriate office
Warehouse Associate
Macy's Logistics And Operations
10.2023 - 12.2023
- Packed over 150 merchandise in high-volume assembly line environment to meet stringent production goals
- Paid close attention to detail to ensure the correct items were packed and appropriate shipping label was added
- Neatly and precisely packed merchandize to prevent damage and delay in delivery
- Served as department runner; ensured each packer station was fully stocked with necessary items
- Utilized pallet jacks, and hand carts to move heavy loads to shipment
Training Facilitator
Valor Global
09.2022 - 06.2023
- Supported training departments of various campaigns
- Facilitated over 9 training classes
- Conducted cross-training for established employees
- Educated fellow trainers on company systems
- Provided knowledge and delivered curriculum for a new line of business
- Collaborated with clients to implement ideas and recommendations for a better training experience
- Kept track of class activities, such as attendance and participation, and updated data daily
- Gathered feedback from team and department leaders in order to create new training materials that were specifically tailored to current needs
- Recommended and implemented appropriate solutions, sanctions, and discipline for non-compliance with rules and standards for employee performance and behavior
Team Manager
Valor Global
11.2021 - 09.2022
- Led team of 15-25 employees
- Tracked attendance and company KPIs ensuring all were in compliance
- Devoted to individual growth and development by conducting one on one meetings
- Biweekly meetings were facilitated in order to communicate team performance goals and results
- Kept team engaged and high morale with frequent encouraging posts in the team room
- Live monitored employees to ensure proper workflow was being displayed
- Spot-checked and conducted on the fly coaching as needed
Viewer Experience Advocate
Valor Global
10.2021 - 11.2021
- Provided five-star service to viewers via inbound, outbound, and chat interactions
- Answered approximately 60 incoming calls, made more than 20 outbound calls and assisted with dual chats at a time
- Answered general questions such as plans, prices, and content
- Help viewers sign-up via online website, in-app purchase, or supported third-party promotions
- Assisted with password resets, plan changes, troubleshooting, and de-escalation
- Followed proper call and workflow in order to be in compliance and meet company KPIs
- Kept up to date on product and service changes
- Assisted training by mentoring new hires
- Point of contact for team manager
- Assisted peers with viewer questions and concerns
Viewer Experience Advocate
Valor Global
02.2019 - 10.2020
- Provided five-star service to viewers via inbound, outbound, and chat interactions
- Answered approximately 60 incoming calls, made more than 20 outbound calls and assisted with dual chats at a time
- Answered general questions such as plans, prices, and content
- Help viewers sign up via online website, in-app purchase, or supported third-party promotions
- Assisted with password resets, plan changes, troubleshooting, and de-escalation
- Followed proper call and workflow in order to be in compliance and meet company KPIs
- Point of contact for team manager
- Kept up to date on product and service changes
Education
Cosmetology Education
The Studio Academy of Beauty
Phoenix, AZHigh School Diploma -
La Joya Community High School
Avondale, AZ05.2015
Skills
- Strong Verbal Communication
- Positive and Professional
- Time Management
- Customer Engagement
Additional Information
- Ranked #1 Team Manager 2022
- Participated in Leadership Development
- Mentor
Timeline
Warehouse Associate
Macy's Logistics And Operations
10.2023 - 12.2023
Medical Receptionist
My Dr Now
01.2023 - Current
Training Facilitator
Valor Global
09.2022 - 06.2023
Team Manager
Valor Global
11.2021 - 09.2022
Viewer Experience Advocate
Valor Global
10.2021 - 11.2021
Viewer Experience Advocate
Valor Global
02.2019 - 10.2020
Cosmetology Education
The Studio Academy of Beauty
High School Diploma -
La Joya Community High School