Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ashley Robinson

Tacoma

Summary

Dynamic childcare professional with experience at Child And Youth Services, skilled in early childhood education and problem-solving. Successfully fostered positive relationships with children and parents, enhancing learning outcomes. CPR certified and adept at curriculum implementation, I leverage strong communication skills to create supportive environments that promote growth and development. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Childcare Assistant Teacher

Child And Youth Services
08.2024 - Current
  • Communicated regularly with parents about daily activities and behaviors.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Customer Service Representative

Dish Network Corp
04.2021 - 09.2022
  • Responded to customer requests for products, services, and company information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and backed up other customer service managers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Created and maintained detailed database to develop promotional sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Operation Specialist

Estes Fowarding Worldwide
11.2018 - 01.2020
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.

Education

No Degree - Biology

Norfolk State University
Norfolk, VA
01-2027

High School Diploma -

I.C. NORCOM HIGH SCHOOL
Portsmouth, VA
06-2016

Skills

  • CPR certified
  • Storytelling
  • Early childhood education
  • Curriculum implementation
  • Problem-solving
  • Business process reengineering
  • Scheduling coordination
  • Workforce planning
  • Quantitative skills
  • Account updating
  • Complaint resolution
  • Appointment scheduling

Accomplishments

  • Supervised groups of up to eight children from three months to eight-teen months of age.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of ten in the development of returns team.

Languages

English
Native or Bilingual

Timeline

Childcare Assistant Teacher

Child And Youth Services
08.2024 - Current

Customer Service Representative

Dish Network Corp
04.2021 - 09.2022

Operation Specialist

Estes Fowarding Worldwide
11.2018 - 01.2020

No Degree - Biology

Norfolk State University

High School Diploma -

I.C. NORCOM HIGH SCHOOL
Ashley Robinson