Ashley Robinson
Conroe
Summary
Technical operations and automation specialist with 5+ years of experience building systems that improve efficiency and drive measurable business results. Experienced in backend development, SQL, API integrations, and workflow automation, with a strong focus on creating scalable, real-world solutions. Known for translating complex processes into streamlined systems and delivering results, including a 37% increase in qualified client intake.
Overview
6
6
years of professional experience
Work History
Operations & IT Specialist
Prevost Law Firm
Texas (Remote)
01.2025 - Current
- Provided technical support for law firm staff, resolving hardware and software issues efficiently.
- Designed and implemented automation systems supporting a 6,000+ client pipeline, integrating CRM platforms, databases, and workflow tools
- Contributed to a 37% increase in qualified sales by designing and implementing a custom case assessment and calculation tool integrated with CRM and automation workflows
- Built SQL-based reporting systems and dashboards to track case progression, client activity, and operational performance
- Developed backend automation logic to manage case stages, reducing manual processes and improving data accuracy
- Created API and webhook-based data pipelines using JavaScript to process and transform structured data across systems
- Collaborated with leadership to redesign internal workflows, improving scalability across a 60-person organization
- Conducted routine system maintenance, ensuring optimal performance of IT infrastructure.
Technical Support Specialist
Anywhere Works
Remote
09.2022 - 01.2024
- Provided technical support across applications built with Java, Python, and C++, troubleshooting software issues and identifying root causes
- Resolved complex technical issues on first contact, reducing escalation rates and improving response efficiency
- Assisted in identifying patterns in system issues, helping inform improvements to application stability and performance
- Collaborated with engineering teams to diagnose bugs and improve backend system performance
- Maintained detailed technical documentation and CRM logs, streamlining issue tracking and resolution workflows
- Analyzed recurring issues using data insights, contributing to a reduction in support ticket volume
Insurance Specialist
Aflac
Las Vegas, NV (Remote)
03.2020 - 01.2024
- Assisted clients with digital insurance platforms, troubleshooting technical and account-related issues
- Analyzed insurance claims to ensure compliance with company policies and regulations.
- Coordinated with clients to address inquiries regarding policy benefits and coverage options.
- Guided users through system navigation and online tools, improving platform adoption and usability
- Identified and reported recurring system issues to IT teams, contributing to improvements in platform performance
- Conducted training and support sessions to help clients effectively use digital services
- Maintained accurate records of client interactions and issues within CRM systems
Content Moderator / Manager Assistant
Telus International
Las Vegas, NV (Remote)
07.2020 - 02.2022
- Managed content within CMS platforms, ensuring data accuracy, system integrity, and compliance with guidelines
- Monitored platform performance and identified content or system-related issues impacting user experience
- Reviewed user-generated content for compliance with community guidelines and safety standards.
- Supported content operations by maintaining quality standards and reducing error rates
- Collaborated with cross-functional teams to enhance content moderation processes and improve efficiency.
- Utilized internal tools and systems to track, review, and manage large volumes of digital content
- Identified and flagged inappropriate content to maintain platform integrity and user experience.
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
2026
Associates Degree - Business Administration
University of Maryland Global Campus
2022
Skills
- Languages: Java, Python, C, JavaScript, SQL, HTML, CSS
- Frameworks & Tools: Nodejs (Express), Flask, React (Basic), Git, GitHub, Visual Studio Code, Jupyter Notebook
- Databases: MySQL, SQLite
- Automation & Systems: Pabbly Connect, Webhooks, API Integrations, Clio CRM, GoHighLevel, Sales Force
- Platforms: Windows, Linux (Ubuntu)
- Concepts: Object-Oriented Programming (OOP), Data Structures, Algorithms, REST APIs, Data Processing
- Other: Advanced Google Sheets, Data Analysis, Process Automation
Timeline
Operations & IT Specialist
Prevost Law Firm
01.2025 - Current
Technical Support Specialist
Anywhere Works
09.2022 - 01.2024
Content Moderator / Manager Assistant
Telus International
07.2020 - 02.2022
Insurance Specialist
Aflac
03.2020 - 01.2024
Bachelor of Science - Computer Science
University of Maryland Global Campus
Associates Degree - Business Administration
University of Maryland Global Campus
Projects & Technical Experience
Full-Stack Apartment Management System (Capstone Project)
- Built a full-stack web application using React, Node.js (Express), and SQLite
- Implemented user authentication with role-based access (applicant, resident, admin)
- Developed REST APIs for applications, maintenance requests, and user management
- Designed relational database schema and integrated backend services
- Designed and implemented automation pipelines using APIs, webhooks, and database integrations
- Built SQL queries and views to support reporting, tracking, and business logic
- Processed and transformed structured JSON data using JavaScript
- Developed web applications with user authentication, routing, and form validation
- Implemented secure login systems and input validation rules