ASHLEY ROBNSON
Dallas,TX
Summary
Dynamic insurance adjuster and administrative operations professional with a proven track record in accurately assessing property and auto damage, managing claims, and efficiently resolving disputes. Committed to delivering exceptional customer service while streamlining processes to reduce turnaround times and enhance team performance. Passionate about fostering personal and professional growth with a strong focus on exceeding expectations in every aspect of work. Eager to leverage expertise in a challenging role that promotes continuous improvement and success.
Overview
12
12
years of professional experience
Work History
Licensed Property Insurance Adjuster
State Farm Richardson TX
04.2024 - Current
- Investigated and documented complex property insurance claims with precision and accuracy.
- Analyzed evidence to determine coverage for homeowner catastrophe claims, ensuring prompt resolution.
- Negotiated contractor agreements to expedite claim settlements.
- Answered and initiated calls to manage claims in a dynamic call center setting.
- Created detailed estimates using Xactimate for effective claim management.
- Delivered solutions-focused customer service to solve client issues efficiently.
Administrative Operations Client Specialists
American Addiction Centers
11.2018 - Current
- Managed customer inquiries through inbound and outbound call to improve satisfaction.
- Addressed escalated compliance claims to ensure adherence to regulations.
- Supported clients with insurance alerts for proactive communication.
- Facilitated clients intake processes to streamline operations.
- Coordinated schedules and managed special projects for supervisors as needed.
- Utilized excel and word for daily reporting and data management tasks.
- Organized travel logistics for clients and collected payment efficiently.
- Achieved a facility rating increase from 4.0 to 4.2; selected for training new client support specialists
Licensed Auto Claims Adjuster
Geico
03.2022 - 02.2024
- Assessed auto insurance claims to provide outstanding claims service, determine liability and authorize coverage decisions.
- Analyzed incident evidence to reach favorable resolutions and determine loss coverage eligibility.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Facilitate information exchange through inbound and outbound calls for comprehensive evaluations.
- Collaborated with legal professionals and insurers during complex claims investigations.
- Managed tasks through efficient queuing while maintaining focus on multitasking priorities.
HR Customer Service Rep
HCA
06.2018 - 11.2018
- Approve and Deny PTO cash in request for employees.
- Assist with HR onboarding process.
- Handled inbound and out calls solving HR related issues. Utilize multiple systems (Lawson, Portal, Taleo, ADP, Policy portal).
- Collaborate as a team coordinating HR client experience for employees.
- Promptly responded to inquiries and requests from employees regarding PTO, benefits, and cash in requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in employees accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Support Specialist
Houzz
06.2017 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume call setting, prioritizing tasks to keep up with challenging deadlines.
- Helped streamline repair processes and update procedures for support action consistency.
- Resolved customer issues in collaboration with sellers, and vendors enhancing overall support.
- Managed refund processing while multitasking with vendor communications.
Customer Service Associate
Lowes
09.2013 - 09.2017
- Process returns, internet orders, credit applications, while completing credit payments.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Science - Political Science
Tennessee State University
Nashville, TN05.2017
Skills
- Claims assessment
- Customer engagement
- Strategic negotiation skills
- Effective conflict management
- Microsoft Office & Excel proficiency
- Talent acquisition and development
- Operational leadership
- Effective problem resolution
- Analytical reasoning
- Electronic signature management
- Clear verbal communication
- Salesforce proficiency
- Xactimate estimating skills
- Accounts receivable processing
- Office administration
Timeline
Licensed Property Insurance Adjuster
State Farm Richardson TX
04.2024 - Current
Licensed Auto Claims Adjuster
Geico
03.2022 - 02.2024
Administrative Operations Client Specialists
American Addiction Centers
11.2018 - Current
HR Customer Service Rep
HCA
06.2018 - 11.2018
Customer Support Specialist
Houzz
06.2017 - 06.2018
Customer Service Associate
Lowes
09.2013 - 09.2017
Bachelor of Science - Political Science
Tennessee State University