Ashley Roby

- Responsible for serving as the primary point of contact for customers by assessing their needs via telephone channels.

- Responsible for delivering a high level of service by identifying relationship opportunities, matching appropriate products to customers' needs, performing account maintenance inquiries, and migrating customers to alternative banking methods.

- Responsible for investigating and resolving a wide variety of issues and requests, including, but not limited to, probing for additional information from customers, setting expectations, and completing fulfillment requests that are carried out by other support organizations.

- Responsible for possessing knowledge of a wide array of products and services, and using appropriate resources to resolve customer requests.

- Interacts with customers to create a successful experience.

- Responsible for displaying excellent customer service skills, and the ability to handle escalated customer calls in a highly satisfactory manner.

- Demonstrates the ability to identify customer needs by probing, listening, and closing to deepen relationships to meet customers' goals.

Managing purchase orders, ensuring proper processes are followed for invoice and receipt submission, verifying expenses are uploaded into DASH job management software, processing all receipts and subcontractor invoices for payment, and assisting in any other accounting tasks.

Manage a multi-line phone system; obtain necessary information regarding loss from the customer; coordinate and schedule the estimator; assist and provide support to the customer and the restoration department; perform general office tasks such as scanning, copying, filing, preparing mailings, etc.

Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, answering phones, organizing and maintaining paper and electronic files, inventory maintenance and supply ordering, supporting managers and staff as requested, event planning and management, coordinating travel arrangements, and performing basic bookkeeping.

Review courseware for Quality Assurance/Quality Control; review project documentation for Quality Assurance/Quality Control; assist in testing and validating courseware incremental deliveries; support in updating and enhancing other project elements requiring technical editing; and assist in any other projects as needed.

Answer phones and direct calls accordingly; receive, process, and submit paperwork; sort mail and disperse accordingly by department; assist in client billing research; post client self-payments; handle business correspondence; set appointments; maintain record-keeping systems; ensure the operation of equipment by completing preventative maintenance requirements, calling for repairs; maintain inventory and place orders as needed; manage databases; create and manage spreadsheets; and work together as a team to accomplish related results as needed.

Responsible for managing and adding appointments to crane schedules, writing and processing daily work orders, managing customer files, handling all aspects of collections, processing accounts receivable, and various methods of payment.

Greeted guests in a friendly and professional manner; demonstrated food and beverage knowledge; provided food and beverage service to customers, and ensured positive dining experiences; dispersed checks and collected various forms of payment for settlement at the end of the shift.

I answered a multi-line phone in a busy lawyers' office, gathered court documents and mail, scheduled court dates and client appointments for both partners, prepared legal documents for clients, and entered client data into the office database. I maintained and pulled files for upcoming court dates.