Ashley Rochester
Wilmington,Delaware
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Collections Specialist
Discover
03.2023 - Current
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Met demands of busy collections group by performing high volume of daily calls.
- Negotiated rates with customers and entered payments into accounting system.
Lead Office Assistant
Christiana Care
06.2022 - 03.2023
- Greets patients into office with a calm and professional manner
- Verifying insurance, collecting co-payments
- Help assist patients manage appointments, rescheduling, canceling and make new appointments
- Front Office duties, faxing, scanning and sending patient messages to correct provider
- Managing high volume calls
Medical Assistant/Front Desk Receptionist
Foot Care Group
04.2018 - 02.2022
- Greet patients and operate multi-line phone calls, scheduling appointments and assisting patients with billing or insurance issues
- Scan and file medical records, demographics into EMR system
- Comfortably and effectively work with new hires to train them
- Take patients to exam rooms, review medical history, set up procedures and assist the doctors in the rooms
- Collect copayments and any charges from the patients visits
- Managed incoming and outgoing orthotics for the office
- Verify insurance coverage for new patients and existing patients
Emergency Department Technician
Nemours
07.2016 - 04.2018
- Accurately delivered fast-paced care for patients from minor injuries to critical conditions
- Contributed to department goals, standards of performance, policies, and procedures
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs
- Partnered with a team of registered nurses to achieve overall well-being of all patients
- Accurately recorded and reported test results, according to established procedures
- Assisted patients with daily functions and taking vitals
- Assessments and evaluation of neonatal and pediatric patients
Emergency Department Clerk
Nemours
07.2016 - 04.2018
- Stayed on top of the department census to facilitate efficient and organized workflow
- Answered multi-line telephone system, consulting other physicians and directed calls
- Prepared admissions to the nursing supervisor
- Greeted patients and families in a timely fashion while quickly determining their needs
- Handled making sure the department was aware of what was going on withing the space
Education
Emergency Medical Technician -
Trinity EMS
05-2019
High school Diploma -
Avon Grove High School
06.2013
Skills
- Data Entry
- Medical Terminology
- Time Management
- Multitasking and Prioritization
- Medical Knowledge
- Self-Motivated
- Problem-Solving
- Upbeat and Positive Personality
Certification
TECE 1 | PEARS | BLS Certified | CPR/AED Certified
Timeline
Senior Collections Specialist
Discover
03.2023 - Current
Lead Office Assistant
Christiana Care
06.2022 - 03.2023
Medical Assistant/Front Desk Receptionist
Foot Care Group
04.2018 - 02.2022
Emergency Department Technician
Nemours
07.2016 - 04.2018
Emergency Department Clerk
Nemours
07.2016 - 04.2018
High school Diploma -
Avon Grove High School
Emergency Medical Technician -
Trinity EMS