Ashley Rodgers
Houston,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Rep II
Mediariders (Dentaquest)
Houston, TX
07.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Provided customer service to clients regarding their insurance coverage and billing inquiries.
- Resolved customer complaints and escalated more complex issues to senior staff members.
- Verified the accuracy of submitted documentation before processing claims or services rendered.
- Responded promptly to emails sent by providers concerning billing inquiries or other related matters.
Customer Service Representative
Globe Life
Houston, TX
10.2020 - 05.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Made outbound calls to obtain account information.
Security Guard
Securitas Security Services USA
Orange, TX
10.2013 - 09.2020
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergencies to assess and deflect issues. Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Checked and verified photo identification before granting facility access
Education
Associate of Science - HealthCare Management
San Jacinto College
12.2025
Dental Assistant -
Kaplan College
11.2021
Emergency Medical Technician -
Lamar State College
12.2018
Skills
- Basic knowledge of billing and insurance practices and procedures
- Strong communication skills and excellent customer service skills are required
- The ability to work independently as well as in a team environment is necessary
- Ability to function well in a fast-paced
Timeline
Customer Service Rep II
Mediariders (Dentaquest)
07.2021 - Current
Customer Service Representative
Globe Life
10.2020 - 05.2021
Security Guard
Securitas Security Services USA
10.2013 - 09.2020
Associate of Science - HealthCare Management
San Jacinto College
Dental Assistant -
Kaplan College
Emergency Medical Technician -
Lamar State College