Ashley Rodriguez
Avon Park
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Quipt Home Medical
05.2024 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collected autopay information for to rental equipment
- Worked well with teammates to streamline business in a timely fashion, in order for patient to receive their durable medical equipment
Medical Assistant
AdventHealth Pulmonary
04.2021 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contact local DME offices regarding status of equipment and obtaining compliance reports
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
CSR
AeroCare
03.2015 - 04.2021
- Answer a multi-line phone system and direct patients to respiratory therapist for questions
- Generating new patient accounts within system
- Obtain credit card information for rental items
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
BMW Response Specialist
Agero
05.2008 - 03.2015
- Provided customer service to upwards of 100 calls per day, solving problems and providing new product information
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Massage Therapy Certificate -
Ridge Career Center
Winter Haven, FL06.2013
Diploma -
Avon Park High School
Avon Park, FL01.2007
Skills
- Excellent communication
- Problem solver
- Great attention to detail
- Payment Collection
- Patient Scheduling
- Maintaining confidentiality
- Service & product knowledge
- Empathetic
- HIPAA Compliance
- Patient-focused care
Timeline
Customer Service Representative
Quipt Home Medical
05.2024 - Current
Medical Assistant
AdventHealth Pulmonary
04.2021 - Current
CSR
AeroCare
03.2015 - 04.2021
BMW Response Specialist
Agero
05.2008 - 03.2015
Massage Therapy Certificate -
Ridge Career Center
Diploma -
Avon Park High School
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