Ashley Rodriguez
Kyle
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
State Farm, Hank Gerdes
Buda
01.2023 - 11.2024
- Advised clients on insurance needs and coverage options tailored to individual requirements.
- Processed policy changes, renewals, cancellations, and claims accurately and in a timely manner.
- Maintained precise records of client information, including contact details and policy modifications.
- Conducted routine follow-up calls to evaluate customer satisfaction with products and services.
- Provided assistance with billing inquiries, payment processing, and other customer service issues.
- Explained coverage options to potential policyholders, addressing questions or concerns effectively.
- Responded promptly to customer inquiries via phone and email, maintaining professionalism.
Parts Coordinator
Camper Clinic 2
Buda
02.2022 - 11.2022
- Coordinated with purchasing department to order necessary parts as required.
- Responded to customer inquiries regarding special orders by researching options.
- Generated invoices upon completion of outgoing shipments.
- Compiled part numbers, descriptions, and suppliers into an electronic database.
- Processed customer returns per company policy and procedures.
- Verified incoming shipments against purchase orders for delivery accuracy.
- Monitored inventory levels to ensure adequate supply for customer demand.
- Assisted customers with inquiries on availability, pricing, and delivery times.
Customer Service Representative, Call Center
Onesupport
San Marcos
08.2015 - 01.2022
- Built strong customer relationships through personalized assistance and support.
- Streamlined customer service processes by implementing innovative methods.
- Installed software applications on customer systems as per requests.
- Diagnosed hardware and software issues within customer environments.
- Resolved technical issues for customers through research and proactive solutions.
- Provided multi-channel support via telephone, email, and online chat.
- Guided customers through step-by-step solutions, ensuring clarity and conciseness.
- Handled escalated cases from junior team members with timely resolution.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Crew Trainer
McDonald's
Ventura
10.2011 - 04.2015
- Enhanced productivity levels through continuous coaching and mentoring of crew members.
- Developed strategies alongside management to elevate customer service standards.
- Monitored field performance of crew members, offering timely feedback and guidance.
- Facilitated open communication between trainees and management throughout training.
- Planned and delegated individual and group assignments to optimize trainee development.
- Instructed new team members on operational procedures for improved compliance.
- Demonstrated equipment usage to ensure safety and operational efficiency.
- Clarified goals and expectations for trainees to drive accountability.
Game Advisor
GameStop
Ventura
09.2013 - 01.2014
- Developed strategies to enhance customer experience with games.
- Engaged store guests to assess gaming needs and provide tailored recommendations.
- Advised customers on optimal use of gaming hardware and software products.
- Resolved customer complaints professionally, ensuring adherence to company policies.
- Demonstrated game system benefits and features to improve product understanding.
- Assisted customers with purchasing decisions through extensive product knowledge.
- Helped customers locate desired games, consoles, and accessories efficiently.
- Assigned closing duties to staff, prepared store for closing, secured premises.
Education
Ventura County Community College
Ventura, CA01-2013
High School Diploma -
Ventura High School
Ventura, CA05-2009
Skills
- Claims processing
- Customer service expertise
- Sales strategies
- Billing management
- Record maintenance
- Effective communication
- Cash handling and payment processing
- Data entry and attention to detail
- Time management skills
- Flexible scheduling
- Technical support and troubleshooting
Certification
- Public Notary
- General Lines Insurance Agent
Timeline
Licensed Insurance Agent
State Farm, Hank Gerdes
01.2023 - 11.2024
Parts Coordinator
Camper Clinic 2
02.2022 - 11.2022
Customer Service Representative, Call Center
Onesupport
08.2015 - 01.2022
Game Advisor
GameStop
09.2013 - 01.2014
Crew Trainer
McDonald's
10.2011 - 04.2015
Ventura County Community College
High School Diploma -
Ventura High School