Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Rodriguez

Kyle

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

State Farm, Hank Gerdes
Buda
01.2023 - 11.2024
  • Advised clients on insurance needs and coverage options tailored to individual requirements.
  • Processed policy changes, renewals, cancellations, and claims accurately and in a timely manner.
  • Maintained precise records of client information, including contact details and policy modifications.
  • Conducted routine follow-up calls to evaluate customer satisfaction with products and services.
  • Provided assistance with billing inquiries, payment processing, and other customer service issues.
  • Explained coverage options to potential policyholders, addressing questions or concerns effectively.
  • Responded promptly to customer inquiries via phone and email, maintaining professionalism.

Parts Coordinator

Camper Clinic 2
Buda
02.2022 - 11.2022
  • Coordinated with purchasing department to order necessary parts as required.
  • Responded to customer inquiries regarding special orders by researching options.
  • Generated invoices upon completion of outgoing shipments.
  • Compiled part numbers, descriptions, and suppliers into an electronic database.
  • Processed customer returns per company policy and procedures.
  • Verified incoming shipments against purchase orders for delivery accuracy.
  • Monitored inventory levels to ensure adequate supply for customer demand.
  • Assisted customers with inquiries on availability, pricing, and delivery times.

Customer Service Representative, Call Center

Onesupport
San Marcos
08.2015 - 01.2022
  • Built strong customer relationships through personalized assistance and support.
  • Streamlined customer service processes by implementing innovative methods.
  • Installed software applications on customer systems as per requests.
  • Diagnosed hardware and software issues within customer environments.
  • Resolved technical issues for customers through research and proactive solutions.
  • Provided multi-channel support via telephone, email, and online chat.
  • Guided customers through step-by-step solutions, ensuring clarity and conciseness.
  • Handled escalated cases from junior team members with timely resolution.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.

Crew Trainer

McDonald's
Ventura
10.2011 - 04.2015
  • Enhanced productivity levels through continuous coaching and mentoring of crew members.
  • Developed strategies alongside management to elevate customer service standards.
  • Monitored field performance of crew members, offering timely feedback and guidance.
  • Facilitated open communication between trainees and management throughout training.
  • Planned and delegated individual and group assignments to optimize trainee development.
  • Instructed new team members on operational procedures for improved compliance.
  • Demonstrated equipment usage to ensure safety and operational efficiency.
  • Clarified goals and expectations for trainees to drive accountability.

Game Advisor

GameStop
Ventura
09.2013 - 01.2014
  • Developed strategies to enhance customer experience with games.
  • Engaged store guests to assess gaming needs and provide tailored recommendations.
  • Advised customers on optimal use of gaming hardware and software products.
  • Resolved customer complaints professionally, ensuring adherence to company policies.
  • Demonstrated game system benefits and features to improve product understanding.
  • Assisted customers with purchasing decisions through extensive product knowledge.
  • Helped customers locate desired games, consoles, and accessories efficiently.
  • Assigned closing duties to staff, prepared store for closing, secured premises.

Education

Ventura County Community College
Ventura, CA
01-2013

High School Diploma -

Ventura High School
Ventura, CA
05-2009

Skills

  • Claims processing
  • Customer service expertise
  • Sales strategies
  • Billing management
  • Record maintenance
  • Effective communication
  • Cash handling and payment processing
  • Data entry and attention to detail
  • Time management skills
  • Flexible scheduling
  • Technical support and troubleshooting

Certification

  • Public Notary
  • General Lines Insurance Agent

Timeline

Licensed Insurance Agent

State Farm, Hank Gerdes
01.2023 - 11.2024

Parts Coordinator

Camper Clinic 2
02.2022 - 11.2022

Customer Service Representative, Call Center

Onesupport
08.2015 - 01.2022

Game Advisor

GameStop
09.2013 - 01.2014

Crew Trainer

McDonald's
10.2011 - 04.2015

Ventura County Community College

High School Diploma -

Ventura High School

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Ashley Rodriguez