ASHLEY RODRIGUEZ
Fort Worth
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
WellMed Medical Management - United Health Group
02.2025 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Performed various administrative tasks by filing, copying and faxing documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Insurance Verification Specialist
Medigy
06.2020 - Current
- Collaborate with physician’s office to ensure the correct patient information, prescribed equipment, and any determination regarding medical necessity for requested equipment.
- Confer with patients by telephone and in person.
- Responsible for obtaining patient’s benefit information, verifying insurance benefits and calculating patient’s estimated co-pay or co-insurance amounts, based on benefits information supplied by the insurance company, according to protocol.
- Calculate and estimate patient charges and generate forms to disclose patient’s financial liability, if any.
- Educate patients on the coverage as part of their insurance benefit information and review all aspects of HIPAA in compliance with state and federal laws with patients.
Paralegal
Burns & Davis Law
05.2023 - 01.2025
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
Teacher
Lil’ Raskals Child Care + Learning Center
07.2016 - 06.2020
- Primarily responsible for toddler room – ages 12 months to 16 months.
- Designed, planned, and implemented age appropriate program focusing development of cognitive skills and fine motor skills incorporating:
- Books, music and activities building communication skills to understand others and express oneself;
- Basic fundamentals to literacy skills, including the ABCs, 123s, colors, sign language and music;
- A safe environment while encouraging exploration; and
- Exercises and activities to build up fine motor skills and control.
- Implemented and safeguarded room structure, cleanliness and organization.
- Communicated with supervisors, colleagues and parents regarding planning, scheduling, and progress.
Temporary/Seasonal File Clerk & Receptionist
Law Office of Avery McDaniel
01.2011 - 06.2020
- Assisted with front desk reception, including front office administration, handling multi-line phone system, managing schedules, appointment scheduling and maintaining reception and waiting areas.
- Greeted clients, attorneys, court reporters, videographers while fielding calls from outside sources such as clients, insurance companies, law firms and vendors.
- Performed various administrative duties such as filing, sorting and distributing files.
- Assisted with client data entry, including attorney notes.
- Prepared client intake paperwork and collected and processed client payments.
Receptionist
Moritz Kia
04.2014 - 07.2014
- Responsible for answering phones; ensuring phone calls were directed to the appropriate department and/or representative.
- First point of contact for customer service issues.
- Provided management and sales personnel with Spanish translation assistance.
- Data entry and producing temporary tags for vehicles.
Picker/Packer
Dillard’s Warehouse
08.2009 - 03.2014
- Gathered ordered items for the packing and shipping department in a quick and precise manner.
- Inspected, measured and weighed ordered products and pack them up.
- Managed warehouse inventory and damaged items.
- Updated product pricing.
Education
High School - undefined
Diamond Hill – Jarvis High School
Fort Worth, Texas01.2008
Skills
- Bilingual Excellent communication skills (both written and oral), problem solving and professionalism
- Strong typing and computer skills, including Microsoft Office Suite, and the Brightree HME / DME integrated cloud-based management software platform
- Self-motivated, enthusiastic and detail oriented with excellent organizational skills
- Equally proficient working independently or with others
- Able to multi-task, manage details and organize efficiently and effectively
- Reliable and able to learn new skills quickly with accuracy and integrate many different skills to achieve success
Certification
BLS certificate
Medical assistant
Timeline
Medical Assistant/Receptionist
WellMed Medical Management - United Health Group
02.2025 - Current
Paralegal
Burns & Davis Law
05.2023 - 01.2025
Insurance Verification Specialist
Medigy
06.2020 - Current
Teacher
Lil’ Raskals Child Care + Learning Center
07.2016 - 06.2020
Receptionist
Moritz Kia
04.2014 - 07.2014
Temporary/Seasonal File Clerk & Receptionist
Law Office of Avery McDaniel
01.2011 - 06.2020
Picker/Packer
Dillard’s Warehouse
08.2009 - 03.2014
High School - undefined
Diamond Hill – Jarvis High School
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