Ashley Roe
Universal City,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Operations Manager
Clearme
04.2022 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Manager
Lowe's
10.2012 - 02.2022
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Accomplished multiple tasks within established timeframes.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Open and closed cash office.
Education
High School Diploma -
Woden I.S.D.
Woden, TxSkills
- Microsoft Internet Explorer
- Atlassian JIRA
- Project Management
- Staff Training
- Google Docs
- Workflow Planning
- Systems Implementations
- Manage Budgets
- Staff Management
- Microsoft Outlook
- Customer Service
- Order Supplies
- Microsoft Office
- Policy and Procedure Implementation
- Sales Activities
- Microsoft Excel
Timeline
Operations Manager
Clearme
04.2022 - Current
Manager
Lowe's
10.2012 - 02.2022
High School Diploma -
Woden I.S.D.