Ashley Roker
FedEx
Fort Lauderdale
1
Certification
11
years of professional experience
Healthcare professional prepared to excel in patient care roles. Proven ability to deliver high-quality care and support to patients, with focus on enhancing patient experiences and outcomes. Collaborative team member known for adapting to changing needs and maintaining excellent communication with healthcare teams. Skilled in patient monitoring, medical documentation, and empathetic care.
Work History
Paraprofessional
4 Years 10 Months- Supported classroom instruction by assisting students with diverse learning needs and behavioral challenges.
- Implemented individualized education plans (IEPs) to enhance student engagement and learning outcomes.
- Collaborated with teachers to develop adaptive learning materials for varied educational levels.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Oversaw class of students in absence of the instructor.
- Supported teacher in the development of individual learning strategies.
- Monitored student progress, providing feedback to educators on academic and social development.
- Facilitated small group activities, promoting teamwork and communication skills among students.
- Assisted in managing classroom behaviors, employing positive reinforcement techniques effectively.
- Engaged in ongoing professional development to refine teaching strategies and support methodologies.
- Coordinated with parents and staff to ensure consistent support for student success outside the classroom.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
Customer Service Representative
10 Years 6 Months- Handled escalated issues, ensuring timely resolution and customer satisfaction.
- Resolved customer inquiries efficiently using FedEx tracking systems.
- Assisted in training new staff on customer service protocols and software tools.
- Streamlined communication processes between departments to enhance service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma
Associate of Science - Nursing
Certified Patient Care Technician - cpt
Skills
Certified Pct
CPR & First Aid Certified
English
Vital signs monitoring
Patient monitoring
Phlebotomy and EKG Technician
patient
highly organized
medical terminology
dependable
Patient rapport
Computer proficiency
ADL support
Specimen collection
Infection management
Feeding assistance
Patient positioning
Bedside manner
Patient training
Data collection
Information protection
Clinical training
Infection prevention
Team collaboration
Compassionate care
Certification
- CPCT/A - Patient Care Technician/Assistant
Timeline
Paraprofessional
School Board Of Broward County
09.2021 - CurrentRead More
Customer Service Representative
FedEx
01.2016 - CurrentRead More
Hallandale High School
High School Diploma
Read More
Broward College
Associate of Science from Nursing
Read More
Broward Collge
Certified Patient Care Technician from cpt
Read More