Ashley Rolling

I currently oversee and manage cross-functional teams of 19 in remote settings locally and throughout the nation, ranging from entry-level to management. I am responsible for the overall operations and success of departments.

• Increased efficiency by streamlining processes and implementing new software tools for the team.
• Team collaboration and presentations/training via
• Teams.
• Management on processes, change
• Maintain and create new policies and procedures; all
• Improved employee retention rates through the development of comprehensive training programs and mentorship initiatives.
• Reduced costs by negotiating vendor contracts and identifying areas for potential savings within department budgets.
• Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
• Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
• Developed long-term strategies for business growth, resulting in increased revenue and market share over a five-year period.
• Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
• Mentored junior staff members, helping them develop their skills and advance their careers within the organization.
• Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring or process improvements.
• Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
• Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
• Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
• Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
• Championed diversity initiatives within the organization, promoting an inclusive work environment that attracted top talent from various backgrounds.
• Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
• Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
• Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
• Allocated work assignments and tasks to comprehensively manage administrative projects.
• Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
• Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.

Responsible for 9-million-dollar portfolio consisting of customers automobile loans.

• Follow account handling requirements made by management.
• Create exceptional customer service and provide
• Educational feedback to customers.
• Forecasted charge-off accounts for the company.
• Streamlined internal processes for better efficiency in account management tasks.
• Build customer rapport and trust.
• Be a key negotiator in getting the customer to make payments.