Ashley Rollins
Summary
Professional security specialist equipped to handle high-pressure environments and ensure operational continuity. Adept at monitoring, analyzing, and responding to security threats with precision. Strong focus on team collaboration and achieving results, adapting seamlessly to dynamic needs. Skilled in surveillance, risk assessment, and emergency response, embodying reliability and effectiveness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GSOC Operator
Allied Universal Security Services
08.2022 - Current
- Enhanced GSOC operations by implementing advanced monitoring techniques and tools.
- Ensured compliance with relevant regulations and standards by conducting regular review of GSOC policies and procedures.
- Provided timely support during crisis situations, assisting with evacuation planning and resource allocation as needed.
- Assisted in creating a secure work environment by regularly reviewing physical access control systems and recommending improvements when necessary.
- Supported the onboarding process for new team members by providing guidance on GSOC protocols and best practices.
- Evaluated and refined standard operating procedures for continuous improvement in GSOC operations.
- Increased situational awareness by maintaining up-to-date knowledge of global events and potential threats.
- Optimized response times to security incidents through effective communication and coordination with team members.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Site Supervisor
SCIS Security
08.2021 - 09.2022
- Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations
- Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions
- Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates
- Assists in the submission of payroll and personnel information to the company as designated
- In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions
- Prepares, files, and submits various reports as required
- Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
- Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
- As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations
- May perform the duties of a Security Officer in accord with post orders and company policy
Crew Member
J & B Butcher
03.2021 - 08.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
Dog Handler
K9 Training and Doggy Daycare
10.2019 - 04.2020
- Conferring with dog owners to determine the type of training required
- Developing and implementing customized training programs based on dogs' training needs and behavioral patterns
- Evaluating the effectiveness of implemented training programs and adjusting them as needed
- Communicating behavioral concerns to dog owners as required
- Ensuring that all sleep, play, and training areas are clean and sanitary
- Assisting in providing food and medication to dogs
- Monitoring dogs during assigned play and socialization times to prevent accidents or injuries
- Promptly reporting injuries, accidents, or medical issues to management
- Maintaining accurate records of dogs' training and medical needs, behavioral issues, personalized training programs, and progress
Fruit expert
Edible Arrangements
02.2019 - 04.2020
- Demonstrates a strong understanding of product knowledge and quality standards
- Develops enthusiastically satisfied Guests all of the time
- Welcomes and connects with every Guest to provide excellent Guest Service
- Discover Guest needs and appropriately suggests product with every Guest to enhance service and meet sales goals
- Assists Guests in the selection and purchase of Edible Arrangements and other products offered by Edible Arrangements
- Uses effective sales approaches and displays strong knowledge of product line
- Effectively converts Guest inquiries into sales
- Builds long-term relationships and builds the trust and loyalty of Guests
- Responds to Guest needs
- Maintains Guest Service area and equipment in a clean and appealing manner
- Demonstrates 'just say yes' behavior when taking care of Guest needs
- Manages difficult Guest situations in a calm and professional manner
Overnight Stocker
Five Below
11.2018 - 01.2019
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Deli Slicer
McKinnons Super Butcher Shop
07.2018 - 10.2018
- Slice various meats and cheeses
- Prepare deli sandwiches to order
- Stock the cases with salads, sandwiches, and pre-sliced meats
Direct Support Professional
NASHUA CENTER
05.2016 - 02.2017
- Helped my clients live their lives as independently as possible
- Ran day program, ran errands, light cleaning, and cooking
Personal Care Assistant
MAS Medical Staffing
11.2015 - 03.2016
- I traveled to different homes in order to take care of people who were incontinent or bed ridden
- Completed different tasks in a timely manner
- Helped clients walk/make sure they were stable
- Light House Cleaning
- Lifting/Transferring Clients when needed
Beauty Advisor/CSA
Walgreens
05.2015 - 11.2015
- Cashier
- Solicit sales of new or additional services or products
- Provide outstanding customer service
- Recommend new products
- Unpacked and stocked items on shelves out on the floor
- Recommend improvement in products or a 'replacement' product
- Confer with customers by telephone or in person to provide information about our products, arrival date of new products, and questions they might have
Personal Care Assistant
Right at Home
02.2015 - 08.2015
- Traveled to different homes in order to take care of elderly people who were incontinent or bed ridden
- Completed different tasks in a timely manner
- Helped clients walk/make sure they were stable
Crew Member
Taco Bell
02.2014 - 03.2015
- Cashier
- Provided outstanding customer service
- Promptly take orders and fulfill them
Telephone Service Representative
Herrington Catalog
11.2013 - 12.2013
- Answer customer phone calls
- Take orders using DOS system
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Solicit sales of new or additional services or products
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Education
CMA -
Seacoast Career School-Manchester Campus
Manchester, NH02.2017
Londonderry High School -
Londonderry High School
Londonderry, NH06.2014
Manchester School of Technology -
Manchester School of Technology
Manchester, NH06.2013
Skills
- CCTV monitoring
- Emergency response
- Crisis management
- Regulatory compliance
- Incident reporting
- Communication skills
- Problem solving
- Situational awareness
- Customer service
- Conflict resolution
- Time management
- Active listening
- Critical thinking
- Call center experience
- Computer proficiency
- Client relations
Certification
- BLS for Healthcare Providers (CPR and AED), 03/01/18, 03/01/20
- Secret Clearance, 09/01/21, Present
Timeline
GSOC Operator
Allied Universal Security Services
08.2022 - Current
Site Supervisor
SCIS Security
08.2021 - 09.2022
Crew Member
J & B Butcher
03.2021 - 08.2021
Dog Handler
K9 Training and Doggy Daycare
10.2019 - 04.2020
Fruit expert
Edible Arrangements
02.2019 - 04.2020
Overnight Stocker
Five Below
11.2018 - 01.2019
Deli Slicer
McKinnons Super Butcher Shop
07.2018 - 10.2018
Direct Support Professional
NASHUA CENTER
05.2016 - 02.2017
Personal Care Assistant
MAS Medical Staffing
11.2015 - 03.2016
Beauty Advisor/CSA
Walgreens
05.2015 - 11.2015
Personal Care Assistant
Right at Home
02.2015 - 08.2015
Crew Member
Taco Bell
02.2014 - 03.2015
Telephone Service Representative
Herrington Catalog
11.2013 - 12.2013
Londonderry High School -
Londonderry High School
Manchester School of Technology -
Manchester School of Technology
CMA -
Seacoast Career School-Manchester Campus
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