Ashley Romanowski
Remsen
Summary
As the Assistant Manager, it is my responsibility that I help my store run as efficiently as possible at all times. Customer service is the number one priority for us and I strive to make sure our customer needs are met. I have a strong working knowledge of Stewart's Shops operations, tools and culture. Some day to day tasks consists of: prepare food items, process customer transactions through the register, restock, maintain cleanliness of the store, oversee employees on shift, ordering products and keeping inventory along with many more.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Stewart’s Shops
03.2011 - Current
- Honed in on customer service
- Led team in daily operations, ensuring efficient workflow and high customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Collaborated with upper management on strategic planning and operational improvements.
- Resolved customer inquiries efficiently, improving overall service quality and retention rates.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma -
Remsen Central School
Remsen06-2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer service expertise
- Staff training and development
- Performance tracking
- Cash handling
- Adherence to high customer service standards
- Relationship building
- Team building and leadership
- Workplace safety
Other Activities
I currently live in New York, but I am moving to Florida very soon!
Timeline
Assistant Manager
Stewart’s Shops
03.2011 - Current
High School Diploma -
Remsen Central School
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