Ashley Romero

• Daily Management of shift.
• Administrative management of associates.
• Job allocation to associates.
• Monitoring and mentoring of associates on productivity, quality, and safety.
• Monitor status of counts and problem solve queues.
• Responsible for shift quality and associated actions plans
• Preparing and implementing training and development plans for associates.
• Stand in for AM
• Assist in side projects such as ISS tickets, damage bin/drawers/divider replacement and Affinity group activity planning.
• Plan and staff for IRDR/Record cleaning.
• Provide support for Outbound/Inbound/Safety/Learning and Loss Prevention.

• Responded accurately and professionally to questions and concerns from associates in a timely manner.
• Escalate and partner when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues
• Enter and review associate data within HR and payroll systems timely and accurately.
• Provide subject matter expertise to associates and leadership on people practices, systems, and resources.
• Advocated for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools.
• Draft and distribute communications to associates and leaders
• Plan, coordinate and implement associate activities that create an inclusive environment.
• Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA.

• Learning Ambassador Trained - Train new associates and cross-train current associates on picking process, safety and amazon procedures, policies and expectations.
• PPQA Trained - I investigate andons raised by pickers and ensure time sensitive picks are made.
• VRets Trained - I process returned packages and grade them. I verified that content was intact and the state it was in. I filled out a vendor questionnaire and processed item varying what grading the item received.
• Trained in various pick process paths and occasionally got pulled for special projects.
• Process Guide Trained - Assisted process assistances and area manager with setting work board, conducting stand ups, clustering associates in paths, conducting engagements, coaching and auditing associates. Also assist with filling out wash & sync meeting forms. I also help assist associates with anything they may need assistance with.
• Safety Trained - I assisted with making sure safety polices and procedures are being meet by all associates.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered customer telephone calls promptly to avoid on-hold wait times
• Answered constant flow of customer calls with minimal wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Responded to customer requests for products, services and company information
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Traveled throughout assigned territory to leverage leads and visit existing customers
• Conducted research to monitor market conditions and industry competitors
• Represented company brand during customer and prospect interactions
• Visited key customers repeatedly to promote retention and relationships
• Maintained accurate and thorough records of leads and customer account information
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
• Prepared and deliver customer sales quotes
• Attended weekly sales meetings and quarterly sales trainings.

• Greeted customers, helped locate merchandise and suggested suitable options.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Created weekly work schedule.
• Conducted interviews for new associates.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Informed customers of current store promotions to encourage additional sales purchases.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

• Supervised party area and delivery of services to verify guests complied with facility safety rules
• Arranged tables and seating to comfortably seat party guests
• Met needs of customer special requests to promote positive party experiences and build loyal clientele
• Prepared and served meals, beverages and desserts to party guests
• Eventually cross-trained into different department areas.

• Assisted customers with shipping/mailing packages/letters
• Prepared and packaged items for shipment
• Sorted mail into POBoxes.