Ashley Romero

Seasoned Clinical Office Manager with significant experience in overseeing daily operations of healthcare facilities. Strengths include leadership, strategic planning and staff management. Implemented effective systems to improve patient care coordination and streamline office procedures. Demonstrated skill in fostering a positive work environment, enhancing team productivity and improving service delivery.

• Tracked and maintained the schedules for 78 medical residents working across 13 clinic areas, including five off-campus locations.
• Developed and implemented a tracking system for military medical readiness requirements, increasing departmental/organizational compliance from 73% to 98% within six months.
• Managed the accuracy and punctual submission of daily, weekly, monthly and quarterly reports, department reports, taskers and technical certifications for XX staff members.
• Coordinated the executive calendars for XX individuals, scheduling meetings and events and arranging alternate plans when necessary.
• Conducted multiple crucial training sessions: Instructed 80 personnel on basic life support, leading to a 100% pass rate; trained and evaluated 85 U.S. and host nation service members during a joint life flight MEDEVAC exercise.
• Created a more functional filing system, leading to a XX% increase in efficiency.

• Relationship Management
• Leadership
• Problem Solving
• Report & Document Preparation
• Office Management
• Communication
• Executive Support
• Scheduling
• Project Management
• Event/Meeting Coordination
• Technical Skills
• Task Management

• U.S. Army, Walter Reed National Military Medical Center, Bethesda, MD, 01/01/18 to Present, Clinical Office Manager, Tracked and maintained the schedules for 78 medical residents working across 13 clinic areas, including five off-campus locations., Collaborated with executive staff to ensure that the medical residents completed and met all organizational training, certifications and deployment requirements., Developed and implemented a tracking system for military medical readiness requirements, increasing departmental/organizational compliance from 73% to 98% within six months., Tracked and created daily, weekly, monthly and quarterly reports on the residents’ personnel rotating schedules, medical readiness and professional and military training requirements., Received and verified all personnel leave requests, finance inquiries, finance changes and human resource actions., Expertly managed varying military personnel requirements across four military services.
• U.S. Army, Troop Command, Walter Reed National Military Medical Center, Bethesda, MD, 01/01/15 to 12/31/18, Executive Assistant, Lead a team of eight administrative clerks responsible for 390 personnel spread across 22 clinics., Processed all personnel leaves, passes, finance inquiries and human resource actions efficiently and accurately., Reviewed, edited and approved annual performance evaluations for more than 60 personnel, ensuring that the evaluations were completed and submitted on time., Managed the accuracy and punctual submission of daily, weekly, monthly and quarterly reports, department reports, taskers and technical certifications for XX staff members., Coordinated the executive calendars for XX individuals, scheduling meetings and events and arranging alternate plans when necessary., Organized meetings by obtaining visual aids, inviting participants, distributing media passes and setting up the room., Answered calls for the commanding officer and the senior enlisted leader; served as a communication liaison between the executive staff and other departments., Handled extremely sensitive information in a confidential, safe and trustworthy manner.
• U.S. Army, Al Udeid Air Base, QATAR, 01/01/14 to 12/31/15, Medical NCO, Conducted direct patient care for 170 soldiers and 70 civilians/local nationals with zero incidents., Served as the base’s Safety Supervisor, providing training and ensuring that all personnel followed safety procedures and Occupational Safety and Health Administration (OSHA) guidelines; regularly conducted spot checks and discovered zero incidents., Created, organized and operated the base’s Female Mentorship Program, which supported 20 females with military promotion assistance guidance and information., Conducted multiple crucial training sessions: Instructed 80 personnel on basic life support, leading to a 100% pass rate; trained and evaluated 85 U.S. and host nation service members during a joint life flight MEDEVAC exercise., Accurately and efficiently updated more than 400 immunization records within 72 hours., Developed mass casualty standard operating procedures (SOP) for the base, which were then utilized and adopted at five other bases., Maintained base equipment valued at $100,000, accounting for 100% of the equipment at all times.
• U.S. Army, Troop Command, Walter Reed National Military Medical Center, Bethesda, MD, 01/01/14 to 12/31/14, Operation Support Staff, Overhauled the organization’s leave program to ensure compliance with the Department of the Army standards and regulations, leading to a XX% increase in compliance., Processed all personnel leave requests for XX soldiers and worked with the finance department to resolve financial issues for personnel., Created a more functional filing system, leading to a XX% increase in efficiency., Oversaw all administrative responsibilities for the office, including completing and filing paperwork, directing a multi-line phone and setting appointments., Prepare, distribute and file invoices for multiple departments.
• U.S. Army, Walter Reed National Military Medical Center, Bethesda, MD, 01/01/12 to 12/31/13, Emergency Room Medical Staff, Maintained and tracked the competency assessment folders for more than 40 staff members, ensuring 100% compliance with all Joint Commission standards., Worked directly with the medical center’s emergency response team to achieve a 100% staff training for mass casualty or CBRNE events., Developed and implemented a highly effective tracking system for supply management in the emergency department, anticipating future demands and maintaining adequate supplies 100% of the time., Delivered direct and compassionate patient care to XX individuals per week/month; monitored vital signs, collected blood and urine specimens, tested and recorded blood glucose levels and obtained medical history information., Assisted physicians with multiple exams and procedures on a daily/weekly basis., Provided medical support at the Army 10-Miler race.
• U.S. Army, Camp Red Cloud, South Korea, 01/01/11 to 12/31/12, Medical Care Team Supervisor, Oversaw all administrative and office management responsibilities for the Troop Medical Clinic (TMC) and its XX staff members., Maintained and updated the training records for the entire TMC staff and conducted range medical coverage for five weapons qualifications., Coordinated the regular and emergency maintenance of lifesaving medical equipment valued at over $500,000., Led multiple essential training exercises: Conducted combat life saver training for more than 200 soldiers; ensured the safety of 50 soldiers during a live fire exercise., Performed heavy calendar management across multiple time zones, maintaining complex schedules of simultaneous appointments, trainings and trips.
• U.S. Army, Kenner Army Health Clinic, Fort Lee, VA, 01/01/09 to 12/31/11, Primary Care Clinical Staff, Managed the day-to-day administrative operations for a clinic employing 10 soldiers and 25 civilian staff., Scheduled patient appointments, performed word processing and data entry, answered phones, filed records and tracked all staff training for the clinic., Oversaw all scheduling of support staff with providers., Worked directly with patients; monitored vital signs, helped patients understand their available medical options and offered guidance as they selected the right service plans for their needs., Provided assistance to physicians during patient exams and procedures., Maintained 100% accurate records of patient care, condition, progress and concerns., Utilized XX hours of continuing education opportunities, strengthening my knowledge of quality assurance and performance improvement.