Ashley Romero
DeSoto,TX
Summary
Highly motivated and customer-focused professional with extensive experience in fast-paced environments. Skilled in building strong client relationships, identifying service needs, and offering suitable solutions. Seeking to leverage my background in customer service and administrative roles to excel in my career.
Overview
2027
2027
years of professional experience
Work History
Intake Specialist
Palmer Law Group
Allen, Texas
2025 - Current
- Responded to incoming phone calls, providing clients with necessary information and support. and emails, providing clear guidance on next steps for clients.
- Coordinated communication between clients, staff, and attorneys, ensuring smooth intake process.
- Followed up with clients to collect missing documents and signatures.
- Distributed and collected intake forms to ensure accurate client information. and inspected intake forms to confirm correct signatures and information.
- Entered confidential details into case management software and intake records.
- Coordinated attorney consultation schedules to ensure timely client meetings. and kept firm calendars current.
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained positive attitude while de-escalating clients during crisis situations, fostering trust and rapport.
SERVICE MANAGER
Autosavvy
Duncanville, Texas
2022 - 2025
- Oversaw service operations, ensuring high-quality customer service and streamlined workflow management.
- Engage with customers to address service needs, provide expert guidance, and ensure satisfaction.
- Maximized warranty utilization by identifying customer needs and recommending tailored service options.
- Collaborated with management to resolve complex service issues, enhancing operational procedures.
CUSTOMER SERVICE REPRESENTATIVE
Aetna
Remote, TX
2021 - 2022
- Delivered customer support via telephone, resolving inquiries about insurance plans and verifying eligibility for a seamless customer experience.
- Collaborated with healthcare providers to resolve eligibility issues, ensuring seamless patient experiences.
- Streamlined communication with customers to address and resolve issues, enhancing overall customer satisfaction.
Unit Secretary
UT Southwestern
Dallas, Texas
2019 - 2021
- Facilitated patient admissions and discharges, maintaining accurate documentation and an organized workspace to enhance operational flow.
- Directed incoming calls to appropriate medical staff, facilitating timely communication and support for patient care.
- Coordinated ordering of office supplies and ensured unit's operational readiness, supporting daily activities and patient services.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05-2016
Some College (No Degree) - Medical Assistant Certification
Central Texas College
Killeen, TXSkills
Client relationship management
Document management
Effective multitasking
Detail-oriented
Service excellence
Client-focused
Fast-paced adaptability
- Strong interpersonal skills
Timeline
Intake Specialist
Palmer Law Group
2025 - Current
SERVICE MANAGER
Autosavvy
2022 - 2025
CUSTOMER SERVICE REPRESENTATIVE
Aetna
2021 - 2022
Unit Secretary
UT Southwestern
2019 - 2021
High School Diploma -
South Grand Prairie High School
Some College (No Degree) - Medical Assistant Certification
Central Texas College