ASHLEY ROOKS
Business Office Manager
Fate,TX
Summary
Highly motivated and efficient leader with extensive customer service and outstanding communication skills. Outgoing professional who remains collected, poised and organized at all times who is looking forward to adding to an already great organization. Talented professional considered knowledgeable leader and dedicated problem solver. Bringing numerous years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
27
27
years of professional experience
Work History
Business Office Manger
VITAS Healthcare
Dallas, TX
11.2021 - Current
- Utilized company's accounting systems to review reports and prepare assessments.
- Maximized cash flow through optimal billing and collection processes.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed financial data to identify trends and develop forecasts for future financial performance.
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Implemented and maintained internal controls to protect financial assets.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Medicaid Caseworker
VITAS Healthcare
Dallas, TX
01.2019 - Current
- Coordinate billing between the patient and or caregiver and our VITAS Corporate billers
- Run weekly and monthly reports as required to obtain and maintain accurate billing numbers
- Upkeep of Scheduling Binders and Time Card Binders
- Communicate weekly with Nursing Homes and other Healthcare Vendors to ensure or answer any questions related to patients insurance.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Performed discharge planning, placement monitoring, and crisis intervention.
Crisis Care Scheduler
VITAS Healthcare
Dallas, TX
07.2017 - Current
- Answer Daily Calls from Nursing Staff and Management to facilitate proper scheduling of current and new patients
- Daily Operations of Crisis Care Schedule to ensure proper coverage of all patients with the appropriate staff members.
Admissions Coordinator
Gentiva Hospice
Dallas, TX
01.2009 - 11.2016
- Responsible for taking daily referral calls and faxes from hospitals, nursing homes, and other healthcare vendors
- Handled gathering of all patient demographics and verifying health insurance prior to passing along clinicals to designated staff
- Responsible for the scheduling of Nursing Staff and Nurse Practitioners
- Handled all incoming paperwork with confidential information from admits.
Assistant Sales Manager/ Hiring Manager
Mesquite, TX
01.2007 - 10.2008
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Used [Software] to keep track of sale's team performance metrics
- Demonstrated exemplary customer service by engaging clients on sales floor
- Recruited and Interviewed all new hires and helped them thru the process of onboarding.
Store Manager
Payless ShoeSource
Garland, TX
01.2000 - 12.2006
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Recruited and Interviewed new hires as well as pair them with current staff for training.
Education
High School Diploma -
Muskogee High School
Cosmetology Education
Indian Capital Technology Center
mais song in de stan makan - undefined
Skills
Regulations and policiesRecords managementIssue identification and resolutionService ReferralsCase information confidentialityClient interaction
Policy and procedure modification
Documentation and control
Database administration
Contract negotiations
Relationship building
Business administration
Succession planning
HR processes
Microsoft Office proficiency
Timeline
Business Office Manger
VITAS Healthcare
11.2021 - Current
Medicaid Caseworker
VITAS Healthcare
01.2019 - Current
Crisis Care Scheduler
VITAS Healthcare
07.2017 - Current
Admissions Coordinator
Gentiva Hospice
01.2009 - 11.2016
Assistant Sales Manager/ Hiring Manager
01.2007 - 10.2008
Store Manager
Payless ShoeSource
01.2000 - 12.2006
High School Diploma -
Muskogee High School
Cosmetology Education
Indian Capital Technology Center