Ashley Rosales

Ross Dress for Less

Los Angeles, CA

12.2016 - 12.2022

Managed customer service inquiries and complaints in a timely manner.
Supervised daily operations including scheduling shifts, assigning duties.
Communicated regularly with customers to gain insights into their needs.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained up-to-date knowledge of company products and services.
Maintained inventory accuracy by counting stock-on-hand.
Monitored employee attendance records, timekeeping, and payroll information.
Delegated daily tasks to team members to optimize group productivity.
Ensured compliance with safety regulations and company policies.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Coordinated with other departments to ensure smooth flow of operations.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Teamwork skills.