ASHLEY ROSE

• Provides administrative support for the Business Development Team, including market research studies to analyze findings.
• Creates and manages extensive sales pipelines for multiple business development initiatives.
• Identifies and attends industry networking events to build relationships with potential customers.
• Assists in the development and execution of marketing campaigns to generate leads and drive sales for new customer acquisition.

• Provided prompt and efficient responses to customers via email, phone calls, or in person.
• Assisted customers with their accounts and payments via cash register and online payment systems.
• Made travel arrangements for CEO and board members
• Resolved discrepancies between vendor statements and internal records, including researching payment issues.
• Performed general office duties, such as filing, answering telephones, and handling routine correspondence.

• Created content for various customer's websites, blogs, social media platforms, and other digital channels.
• Optimized customer web pages for higher search engine rankings using keyword research and analysis.
• Managed the development of SEO strategies to increase organic search engine traffic.

• Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
• Received payment by cash, check, credit cards, or automatic debits.
• Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
• Answered incoming calls promptly and professionally following established guidelines.

• Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.

• Provided customer service support via phone or email inquiries related to services offered by the organization.

• Scheduled appointments, and maintained calendars for personnel.

• Created posters and flyers for university programs, had them professionally printed, and posted them around campus

• Managed Social Media accounts, created graphics, and managed posts.

• Managed returns and exchanges, resolving customer issues promptly and professionally.
• Handled high-volume transactions during peak periods without compromising service quality or accuracy.
• Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
• Connected with customers to support positive transaction experiences and address service concerns.