Ashley Rose
Oklahoma City,OK
Summary
Dynamic leader with a proven track record at Dungarvin Oklahoma, adept in property maintenance and fostering interpersonal relationships. Excelled in enhancing resident satisfaction and streamlining operations, showcasing exceptional team management and conflict de-escalation skills. Achieved significant improvements in program quality and operational efficiency, demonstrating a commitment to excellence and positive community building.
Overview
11
11
years of professional experience
Work History
Residential Coordinator
Dungarvin Oklahoma
03.2017 - Current
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
- Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
- Collected feedback from residents and family members to identify opportunities for program and operational improvements.
- Recruited, hired, and trained employees, providing day-to-day direction and guidance.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
Manager
Spencers Smokehouse and BBQ
02.2014 - 03.2017
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Choctaw High School
Choctaw, OK05.2008
Skills
- Property maintenance
- Health and safety
- Team management
- Resident relations
- Family relationship development
- Interpersonal relationships
- Daily living assistance
- Safety practices
- Role modeling
- Client relationship management
- Behavior monitoring
- Policy enforcement
- Crisis management
- Activity planning
- Resident monitoring
- Meal preparation
- HIPAA compliance
- Life skills development
- Conflict de-escalation
- Safety protocols
- First aid and CPR
- Teamwork
- Mental health disorders
- Staff training
- Attention to detail
- Professionalism
- Care plan management
- Training & Development
Timeline
Residential Coordinator
Dungarvin Oklahoma
03.2017 - Current
Manager
Spencers Smokehouse and BBQ
02.2014 - 03.2017
Choctaw High School
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