ASHLEY-ROSE MILLER
New Port Richey,Florida
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Admin Assistant
PKC Pharmaceuticals
10.2008 - 06.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
Server
Bugaboo Creek Steakhouse
08.2008 - 08.2012
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and specials
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean, taking opportunities for the guest experience to be improved
Cashier/Front End M
Winn-Dixie
02.2013 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Social Media, Ad Evaluation & Tasking
Appen & et al
- Participation in projects for social media evaluation, ad evaluation, closed captioning, and additional at-will projects
Copywriter & Editor
Pens & Pendulums Editing
01.2016 - Current
- Formatted copy to align with project-specific guidelines.
- Provided editorial guidance to facilitate delivery of top-quality content.
- Supported client projects from planning to on-time completion of quality deliverables.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
- Edited and proofread drafts of articles and other documents.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Consulted with editors to shape story and eliminate any errors.
- Built, established and maintained relationships with sources.
- Researched and wrote news stories, articles and reviews for online publications.
Social Media Customer Service
Amazon
09.2016 - Current
- Conduct day-to-day management, resource editing, management, and development, project launches, and customer service via social media
Owner / Editor
Pens & Pendulums Editing Service
01.2016 - Current
- Copyediting, proofreading, ghostwriting, developmental editing
Education
Associate of Arts -
Golden Gate
CaliforniaSkills
- Project Management
- Data-mining & Analysis
- Multitasking
- Reliability
- Account Management
- Project Oversight
- Analytical Thinking
- Results Orientation
- Attention to Detail
- Coding - Python & Java
- Process Improvement
- Training & Delegation
Awards
- Employee Recognition Award
- 2020
- 2022
- Subject Matter Expert
- 2019
- 2024
Timeline
Social Media Customer Service
Amazon
09.2016 - Current
Copywriter & Editor
Pens & Pendulums Editing
01.2016 - Current
Owner / Editor
Pens & Pendulums Editing Service
01.2016 - Current
Cashier/Front End M
Winn-Dixie
02.2013 - 01.2017
Admin Assistant
PKC Pharmaceuticals
10.2008 - 06.2010
Server
Bugaboo Creek Steakhouse
08.2008 - 08.2012
Social Media, Ad Evaluation & Tasking
Appen & et al
Associate of Arts -
Golden Gate
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