Ashley Roseboro
Summary
Real estate title industry professional with over a decade of experience. Responsible, punctual and productive. Skilled at working under pressure and meeting deadlines. Quick-learning team player with effective communication and organization skills. Organized, dependable, and successful at managing multiple priorities/tasks with a positive attitude and a focus on quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Refinance/Default Quality Assurance
Accurate Group
02.2019 - Current
- Proofreads typed property reports
- Examines all contents of an abstracted search package and examines the chain of title
- Verifies data entered into database by reviewing, correcting and deleting data, based on client requirements
- Runs bankruptcy searches (as needed) for any open or closed bankruptcies for current property owners
- Runs Patriot Act searches (as needed) for current property owners
- Processes 10+ property reports daily for clients with complex requirements and strict deadlines
- Consistently maintains an error rate of 1% or less
Refinance/Default Typist
Accurate Group
11.2018 - 02.2019
- Typed property reports based on data provided in an abstracted search package
- Checked completed work for proper spelling, grammar, punctuation and format
- Verified current property owner, property tax status, open mortgages/deeds of trust, and liens/judgments
- Ran bankruptcy searches for any open or closed bankruptcies for current property owners
Equity Exam/Review
Accurate Group
01.2017 - 10.2018
- Examined data provided in an abstracted search package, ensuring that all required documents were included
- Utilized various online databases and public land records to verify ownership information
- Requested additional information from abstractors/searchers, as needed
- Communicated with independent vendors/abstractors and ensured that order requirements were met
- Responded to emails from typing teams in a timely manner and assisted them with any questions; answered 30-50 questions via email during a typical workday
Equity Quality Assurance
Accurate Group
12.2012 - 01.2017
- Proofread typed property reports
- Examined all contents of an abstracted search package and examined the chain of title
- Verified data entered into database and reviewed and corrected data, based on client requirements
- Delivered 30-45 property reports daily
Equity Typist
Accurate Group
10.2012 - 12.2012
- Typed property reports based on data given in an abstracted search package
- Checked completed work for proper spelling, grammar, punctuation and format
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines
Customer Care Specialist
Telerx
08.2011 - 05.2012
- Responded to customer inquiries via phone, email and web-based platforms
- Assisted large volume of customers every day in a timely and courteous manner with positive attitude and focus on customer satisfaction
- Kept accurate records of customer interactions or transactions, recording details of inquiries, complaints, and/or comments, as well as actions taken
- Navigated multiple computer systems and applications and utilized search tools to find information
- Read from scripts to promote uniformity and consistency in communications
- Requested escalation for unresolved issues
- Relayed customer feedback to technical and marketing teams in order to develop processes for better serving customers
- Consistently exceeded quality standards; all scores on Quality Call Monitoring and Post Call Surveys were 95% or higher
Office Assistant
Cleveland County Community Development Corporation
12.2010 - 08.2011
- Provided clerical support, addressing routine and special requirements
- Answered multi-line telephone system to direct calls and take messages
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Supported staff, performing data entry and administrative duties
- Reviewed files, records, and other documents to obtain information to respond to requests
- Operated photocopier, scanner, facsimile machine, multi-line telephone, and company computer
- Maintained confidentiality of client files
- Prepared meeting rooms and materials and recorded important information
- Attended meetings to record and transcribe minutes
- Supported staff on special assignments and ad hoc projects
- Scanned and uploaded 30+ client document packages daily into the North Carolina Foreclosure Prevention Fund online portal
Education
Bachelor of Arts - Sociology (Criminology Concentration)
The University of North Carolina At Greensboro
Greensboro, NC12.2010
Skills
- Time Management
- Teamwork
- Typing (60 wpm)
- Microsoft Office
- Client Support
- Clerical Support
- Customer Service
- Telephone Etiquette
- Great Eye for Detail
Certification
Notary Public, North Carolina Secretary of State, April 2022
Timeline
Refinance/Default Quality Assurance
Accurate Group
02.2019 - Current
Refinance/Default Typist
Accurate Group
11.2018 - 02.2019
Equity Exam/Review
Accurate Group
01.2017 - 10.2018
Equity Quality Assurance
Accurate Group
12.2012 - 01.2017
Equity Typist
Accurate Group
10.2012 - 12.2012
Customer Care Specialist
Telerx
08.2011 - 05.2012
Office Assistant
Cleveland County Community Development Corporation
12.2010 - 08.2011
Bachelor of Arts - Sociology (Criminology Concentration)
The University of North Carolina At Greensboro
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