Ashley Roseborough
Baytown
Summary
Motivated Social Work Student seeking internship to leverage theoretical knowledge and practical skills in supporting vulnerable populations. Experience in client assessment and advocacy, complemented by over 5 years in administrative support. Skilled in managing multiple tasks, financial administration, and IT systems while fostering positive relationships in diverse environments.
Overview
12
12
years of professional experience
Work History
Private Aid
R. White
El Lago
10.2023 - Current
- Assisted client with daily living activities, enhancing overall quality of life.
- Coordinated transportation for appointments and social outings, promoting client engagement and independence.
- Provided companionship and emotional support during daily interactions.
- Communicated effectively with family members regarding client needs and preferences.
- Adapted to changing circumstances to meet the client's evolving requirements.
- Facilitated mobility around home and outdoors using assistive devices, ensuring safety and comfort.
- Performed light housekeeping duties such as laundry, dusting, vacuuming and meal preparation.
- Transported clients to medical appointments, ensuring timely arrivals.
Operation Clerk
Navy Child and Youth Programs
Virginia Beach
12.2021 - 10.2023
- Delivered clerical and administrative support for Child Development Centers, facilitating smooth daily operations.
- Oversaw child registration and enrollment processes, guaranteeing all paperwork completion and accuracy.
- Prepared and maintained reports, correspondence, and statistical data, ensuring accurate and timely submissions in compliance with reporting policies.
- Completed daily activity reports and ensured proper deposit of funds in accordance with cash handling procedures.
- Conducted research to resolve discrepancies, notifying supervisors of any issues that required escalation.
- Coordinated with various agencies (e.g., Family Advocacy, Naval Investigative Service, USDA) to provide necessary information.
Activities Director
Sapphire Health and Rehab
Akron
05.2019 - 12.2021
- Designed and coordinated programs to enhance socialization, relaxation, and daily living skills of residents.
- Led team in planning and implementing activities that enhanced overall well-being of nursing home residents.
- Conducted assessments to identify special needs, tailoring activities to meet individual requirements.
- Prepared reports on patient progress, facilitating improved resident care and engagement strategies.
Customer Service Representative
Huntington National Bank
Akron
08.2017 - 05.2019
- Delivered exceptional customer service, resolving issues and educating customers on products and services.
- Assisted customers with inquiries regarding deposit products and lending via phone, email, and in-person interactions, ensuring comprehensive support.
- Identified customer financial goals and needs, fostering long-term relationships through effective sales processes and follow-up programs.
- Recorded data accurately, generated receipts, and processed banking transactions, maintaining high standards of accuracy and customer service.
Account Research Specialist
TSYS
Columbus
01.2014 - 08.2017
- De-escalated customer complaints, identifying potential issues related to fraud, credit, collections, and chargebacks.
- Communicated with customers through multiple channels, including phone, email, and mail, ensuring timely resolution of account-related problems.
- Collaborated with internal departments to resolve complex issues and ensure customer satisfaction.
- Provided customer service and support for credit card account holders, addressing inquiries and resolving issues.
Education
Bachelor of Arts - Social Work
Walden University
Minneapolis, MN11-2026
Skills
- Data management
- Report preparation
- Client interaction
- Team leadership
- Activity planning
- Effective communication
Timeline
Private Aid
R. White
10.2023 - Current
Operation Clerk
Navy Child and Youth Programs
12.2021 - 10.2023
Activities Director
Sapphire Health and Rehab
05.2019 - 12.2021
Customer Service Representative
Huntington National Bank
08.2017 - 05.2019
Account Research Specialist
TSYS
01.2014 - 08.2017
Bachelor of Arts - Social Work
Walden University