Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Ross

New Braunfels,TX

Summary

With a proven track record at Apple, I excel in diagnosing and resolving technical issues, enhancing customer satisfaction. My expertise in developing financial plans and building customer rapport has consistently driven success. Skilled in both technical support and financial advisory, I leverage professionalism and diagnostic skills to achieve and surpass goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Financial Advisor

Schertz Barber College
Schertz, TX
01.2020 - Current
  • Collaborated closely with internal departments, such as TDLR teams, during audits and reviews.
  • Facilitated student meetings to discuss portfolio performance, and suggest modifications as needed.
  • Actively participated in marketing initiatives aimed at increasing brand awareness within the community.
  • Provided assistance with financial aid applications and scholarship searches.

Prescription Benefit Specialist

CVScaremark
San Antonio, TX
01.2018 - 12.2019
  • Provided guidance on resolving complex pharmacy benefit matters.
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Resolved mail order prescription problems.

Health and Life Insurance Specialits

Connexion Point
San Antonio, TX
06.2016 - 12.2018
  • Provided ongoing customer service support to existing policyholders.
  • Responded quickly and efficiently to customer inquiries regarding life insurance policies via phone or email.
  • Advised customers on how to maximize their benefits while minimizing costs.

Mac Book Technical Support Agent

Apple
Austin, TX
06.2016 - 12.2018
  • Trained junior members of the team on how to effectively use tools available for resolving customer inquiries.
  • Participated in team meetings to discuss best practices for resolving customer issues.
  • Provided technical support to customers via telephone and email regarding Apple products.
  • Diagnosed, troubleshot and resolved customer issues related to hardware, software, network connectivity and peripherals.

Education

Business Management - Business

Chipola College
Marianna, FL
05-2016

Skills

  • Funding education
  • Sales follow-up
  • Developing financial plans
  • Managing wealth
  • Increasing savings
  • Building Customer Rapport
  • Quotes and sales
  • Professionalism and ethics
  • Insurance program management
  • Health insurance
  • Diagnostic skills
  • Apple product expertise
  • Data recovery
  • Software updates
  • Wireless networking

Certification

  • Class A Barber License Awarded on May 2021

Timeline

Financial Advisor

Schertz Barber College
01.2020 - Current

Prescription Benefit Specialist

CVScaremark
01.2018 - 12.2019

Health and Life Insurance Specialits

Connexion Point
06.2016 - 12.2018

Mac Book Technical Support Agent

Apple
06.2016 - 12.2018

Business Management - Business

Chipola College

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Ashley Ross