Ashley Rosser
Philadelphia,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Excelsia Injury Care
04.2023 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Assisted with regulatory issues such as compliance.
- Coordinated office events, seminars and meetings for staff and clients.
Patient Care Technician/Unit Coordinator
Valley Forge Medical Center
03.2022 - 04.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs, and offered qualified support
- Collected and transported specimens to prepare for lab testing
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality
- Evaluated and monitored care and services throughout shift to improve quality levels
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks
- Formulated and executed individual resident discharge plans before initiating checkout procedures
- Inventory medications, supplies and equipment and distributed stock to patients
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Upheld confidentiality requirements and regulatory compliance guidelines
- Reviewed each step of patient care and made proactive adjustments to avert issues
- Monitored ongoing care and proactively corrected problems
- Reviewed medical charts and served as liaison between patient, doctor, and hospital.
Medicare Enrollment Administrator/Supervisor
Results CX/HCSC INC
10.2013 - 01.2023
- Perform clerical duties to help the office run smoothly and efficiently
- Answering phone calls and emails, greeting, and directing office visitors to designated meeting areas and building spreadsheets and presentations for leadership staff
- Verify accuracy and transmission of completed applications in Blue Access for Producers portal
- Track number of enrollments received on daily/weekly/monthly basis
- Generate spreadsheets and reports to track enrollment trends
- Review reports with program leadership and client during weekly staff meetings to refine best practices
- Manage a team of 25-30 enrollment specialists during Annual Enrollment Period
- Monitor and score enrollment calls using Quality Assurance metrics
- Coach and provide timely feedback to each enroller to improve call handling skills
- Create training materials and revise enrollment scripts to adhere to specific Medicare product guidelines
- Conduct comprehensive on and off-site training for supervisors, enrollers, and licensed sales agents
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Processed travel expenses and reimbursements for executive team and senior management group
- Created expense reports, budgets and filing systems for management team
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
- Trained junior office staff in correct procedures and reporting requirements
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events
- Managed mail and both incoming and outgoing correspondence, mail, email, and faxes
- Took notes and dictation at meetings.
Mortgage Collections Analyst
Federal Bond Collection
07.2011 - 10.2013
- Worked closely with customers to communicate how much is owed on their debt, set payment deadline, and assisted customers with payment plans to eventually resolve their debt
- Handled mortgage loans and foreclosure homes
- Processed insurance claims
- Created payment arrangement.
Store Manager
Rainbow Clothing Store
01.2009 - 07.2011
- Managed 5-10 employees
- Handled cash bank deposits
- Created schedules for various shifts
- Facilitated training for new hires
- Traveled to various start up locations to assist with grand openings.
Education
Associate of Applied Science - Nursing
Montgomery County Community College
Blue Bell, PA2019
Skills
- Experience Quality Assurance
- Customer Service Process Improvement
- Administrative Supervision Insurance Practices
- Healthcare Operations Medical Terminology
- Verbal and Written Communication Patient Registration Patient
- Rapport
- Client Correspondence
- Policy and Procedure Modification
- Billing and Invoicing
- Policy Implementation
Timeline
Office Manager
Excelsia Injury Care
04.2023 - Current
Patient Care Technician/Unit Coordinator
Valley Forge Medical Center
03.2022 - 04.2023
Medicare Enrollment Administrator/Supervisor
Results CX/HCSC INC
10.2013 - 01.2023
Mortgage Collections Analyst
Federal Bond Collection
07.2011 - 10.2013
Store Manager
Rainbow Clothing Store
01.2009 - 07.2011
Associate of Applied Science - Nursing
Montgomery County Community College
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