Ashley Rosser

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
• Developed close working relationships with front office and back office staff.
• Developed policies and procedures for effective practice management.
• Oversaw accounting, budgeting, and financial reporting.
• Assisted with regulatory issues such as compliance.
• Coordinated office events, seminars and meetings for staff and clients.
• Supervised 6 locations to enforce high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.

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• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
• Answered patient assistance calls, assessed needs, and offered qualified support
• Collected and transported specimens to prepare for lab testing
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
• Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality
• Evaluated and monitored care and services throughout shift to improve quality levels
• Developed and distributed nursing assignments for unit employees that outlined individual and group tasks
• Formulated and executed individual resident discharge plans before initiating checkout procedures
• Inventory medications, supplies and equipment and distributed stock to patients
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
• Upheld confidentiality requirements and regulatory compliance guidelines
• Reviewed each step of patient care and made proactive adjustments to avert issues
• Monitored ongoing care and proactively corrected problems
• Reviewed medical charts and served as liaison between patient, doctor, and hospital.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.

• Perform clerical duties to help the office run smoothly and efficiently
• Answering phone calls and emails, greeting, and directing office visitors to designated meeting areas and building spreadsheets and presentations for leadership staff
• Verify accuracy and transmission of completed applications in Blue Access for Producers portal
• Track number of enrollments received on daily/weekly/monthly basis
• Generate spreadsheets and reports to track enrollment trends
• Review reports with program leadership and client during weekly staff meetings to refine best practices
• Manage a team of 25-30 enrollment specialists during Annual Enrollment Period
• Monitor and score enrollment calls using Quality Assurance metrics
• Coach and provide timely feedback to each enroller to improve call handling skills
• Create training materials and revise enrollment scripts to adhere to specific Medicare product guidelines
• Conduct comprehensive on and off-site training for supervisors, enrollers, and licensed sales agents
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Processed travel expenses and reimbursements for executive team and senior management group
• Created expense reports, budgets and filing systems for management team
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
• Trained junior office staff in correct procedures and reporting requirements
• Developed and maintained automated alert system for upcoming deadlines on incoming requests and events
• Managed mail and both incoming and outgoing correspondence, mail, email, and faxes
• Took notes and dictation at meetings.

• Worked closely with customers to communicate how much is owed on their debt, set payment deadline, and assisted customers with payment plans to eventually resolve their debt
• Handled mortgage loans and foreclosure homes
• Processed insurance claims
• Created payment arrangement.

• Managed 5-10 employees
• Handled cash bank deposits
• Created schedules for various shifts
• Facilitated training for new hires
• Traveled to various start up locations to assist with grand openings.